GBV Response Officer

(National Position)

Position Title
GBV Response Officer

Contract period
31 December 2019 with the possibility of extension (subject to funding)

Line Manager
WGSS Team Leader

Staff Manager
Case Workers, PSS Facilitators, paraprofessional counselor

Based in Cox’s Bazar with daily field visits to the Rohingya Refugee camp

DCA (DanChurchAid) is a Danish humanitarian, non-government and non-profit organisation working in Bangladesh since 1971. DCA (DanChurchAid) is a faith-based, non-missionary organization. We work for the poor, vulnerable and socially excluded communities and believe in life before death.

The DCA Bangladesh invites applications from qualified and competent Bangladeshi candidates for the position of GBV Response Officer for Rohingya Response Programme. The selected candidate will receive 6-month contract with possible extension.

Purpose of the job (Brief)

Under the supervision of the WGSS Team Leader, the GBV Response Officer takes the lead on providing on-site support to case workers and PSS facilitators. GBV response officer will manage the provision of psychosocial support to women and girls who are survivors or at risk of gender based violence (GBV). The GBV response officer oversees case management and psychosocial services, and ensures women and girls who are survivors of GBV receive quality services that are needed and desired. GBV response officer is also responsible for training and supervising case workers, coordinating with humanitarian partners in the field and other DCA programs, and for ensuring proper utilization of the referral pathway. The GBV response officer will ensure that all direct service staff employ a survivor-centred approach to ensure that the beneficiaries’ wishes are respected and their safety and confidentiality are preserved at all times through the case management process.

Key duties and responsibilities include:

Planning and implementation 

  • Function as hands-on supervisor for daily case management and psychosocial activities.
  • Participate in the development of the case management and Psychosocial Support (PSS) tools and resources, GBV information materials, and PSS activities women and girls in target communities, and support their implementation.
  • Initiate, oversee and ensure proper use of the referral pathway in the provision of case management services.
  • Lead weekly case review meetings with case workers in WGSS and case conferencing meetings on as needed basis to troubleshoot more complex cases and ensure best support for the client.
  • Advocate on behalf of beneficiaries with GBV service providers and other organizations to ensure effective referrals and increased access to services for clients in accordance with their wishes.
  • Ensure the setting up and maintaining beneficiaries’ files and ensure all required documentation in individual case files is completed in a timely manner and according to confidentiality guidelines, GBV guiding principles.
  • Perform document review for completeness, accuracy, and clarity of documentation submitted by social workers.
  • Maintain accurate records of all field and program activities undertaken.
  • Input data through GBV Information Management System (GBVIMS) and activity M&E tools and systems, ensuring strict adherence to confidentiality and GBV best practice principles.
  • Analyze the information about GBV incidents and clients accessing the services, and make recommendations to improve service delivery.
  • Complete monthly weekly and activity reports and develop and maintain work plans to achieve activities.
  • Maintain collaborative relationships with all NGOs, UN and government agencies and the camp level protection sector to facilitate effective referral pathways and joint activities.
  • Promote awareness of GBV programs and services offered by DCA.
  • Collaborate with and keep the WGSS team leader apprised of operational issues, staffing, resources, and program needs, and highlight any key information necessary to ensure services remain relevant to women and girls.
  • Support staff recruitment, orientation and training in conjunction with the Human Resources Department.
  • Recommend, develop and implement capacity building/development plan for program staff based on documented capacity needs assessment.  

Report project progress and monitor project activities

  • Prepare regular situation update reports of WGSS centres.
  • Prepare weekly monthly/quarterly progress report. 
  • Organize and participate in frequent and regular monitoring visits including with donors, if required.
  • Co-facilitate project review workshop in coordination with project team members.
  • Monitor data collection to ensure that staff collects data in safe and ethical ways.

Staff Supervision & Development

  • Provide ongoing supervision, support, mentoring and guidance to social workers to ensure service delivery meets the highest quality standards and adheres to GBV best practice and guiding principles.
  • Hold regular planning and debriefing sessions with team members at community based safe spaces.
  • Carry out performance evaluation and ensure the documentation for direct reports is in place and followed up regularly.
  • Mentor and support staff professional development and foster a positive team spirit to encourage innovative and quality programming.
  • Ensure direct reports understand and follow DCA and donor Policies and Procedures.

Professional skills and qualifications needed in the position

  • University degree in social sciences (i.e. social work, sociology, psychology, Women and gender studies, human rights, etc.) but we prefer education and counseling psychology background.
  • Minimum 3 - 5 years of experience in Protection or GBV Emergency Response works required
  • Experience supervising psychosocial programs, providing psychosocial support or case management, and/or working on gender-based violence (GBV) and women’s empowerment.
  • Experience supervising and supporting employees.
  • Strong belief in and commitment to human rights and gender equality.
  • Strong understanding of case management principles, procedures, and practices, psychosocial support and life skills programming to promote survivor healing and recovery.
  • Knowledgeable about GBV, crisis intervention, counselling skills and techniques.
  • Excellent communication & analytical skills & ability to present ideas effectively, in both oral and written form.
  • Ability to communicate sensitively and without judgment; good diplomatic and persuasion skills.
  • Ability to use good judgment when making decisions and to take accountability for decisions made.
  • Emotional maturity and stability to resolve conflicts in non-violent way and maintain appropriate boundaries.
  • Good interpersonal skills including ability to gain trust and build relationships.
  • Ability to handle multiple tasks; proven self-initiative and problem-solving abilities.
  • High standard of spoken and written Bangla and English. Required.
  • Good computer skills including Microsoft Excel, Access, Word, Outlook, and Power Point.
  • Be able to work in a stressful setting and adapt quickly to changing environments.


  • Fluency in Rohingya language is required.
  • High standard of spoken and written Bangla and English (Required)

Only online applications consisting of minimum a CV and a cover letter will be considered. 

  • The candidate must have personal commitment to social equity and equal rights and opportunities and adhere to the staff policies of DCA on Sexual Harassment and Anti-Corruption.
  • DCA needs people with excellent interpersonal communication skills and a good team spirit.
  • Willingness to be flexible is essential.
  • Only short-listed candidates will be contacted.
  • DCA promotes equal opportunities for women and men from different caste, ethnic and religious backgrounds and encourages them to apply for these posts within DCA.
  • For information about DCA visit


If any technical problem arises to apply using link please notify us at; Ms. Eva Costa

Closing date for applications: 16 June 2019

Application Link: