JOB DESCRIPTION

Job Title: Manager, Production
Operations (POM) -
Bangladesh		 Department: Regional Manufacturing
Reports to: Director, Production Operations (POD) Department Head: VP, Regional Manufacturing (VN / IN / BG)
Number of direct Reports: 0 Job location: On-Site at Service Provider locations
Prepared by: David Smith, DVP - Quality
Assurance & Ben Shea, Sr
Director HR		 Date: August 28, 2013

 

I. Primary Purpose

The Production Operation Manager (POM), assigned to a Service Provide (SP), assumes full responsibility for the production of all Coach products regarding Quality, Productivity / Efficiency and CSR. The POM is Coach’s Ambassador/Interface with the SP and supports all Coach initiatives related to operations within the SP. The POM is the communication hub (in bothdirections) between Coach and the SP.
II. Key Responsibilities % of time on
each
responsibility

1. Quality

  • Partners with SP to achieve Quality targets / KPI’s.
  • Owns training, coaching and mentoring of SPs entire Quality Team: inline inspectors, end-line & FG inspectors, FG auditors.
  • Responsible to ensure all inspectors have been tested and have passed the required examinations to achieve quality certification and authorized certificate issued.
  • Ensure correct number of certified inspectors at SP location.
  • Collaborate with SP leadership to build quality responsibility & accountability by SP’s line supervisors.
  • Responsible for quality issues resolution via Root Cause Analysis – Action Plan Implementation.
  • Responsible for quality standards implementation to achieve continuous
    quality improvement.
 50%

2. Production Efficiency

  • Partners with SP to achieve productivity / efficiency targets / KPIs.
  • Promotes and supports a culture of continuous productivity, efficiency improvement and Lean implementation.
  • Identifies efficiency challenges / weaknesses and propose solutions and opportunities for improvements.
  • Supports implementation of improved efficiency models adoptions.
  • Requests SWAT team support when needed and follows up with consultations (SWAT, SP & POM).
  • Measures and reports Lean KPI scores.
  • Ensures 7s best practices are constantly on display & practiced.
 25%

3. Social Compliance (CSR)

  • Reports any/all compliance issues to SP and Coach CSR team.
  • Partners with SP to follow up on Coach CSR Audit report findings and drives pro-active issue remediation.
  • Partners with SP to achieve CSR KPI targets.
 15%

4. Coach Ambassador / Relationship Interface

  • Rolls out & supports any / all Coach Initiatives related to assigned SP.
  • Develops close partnership with on-site engineer & SP key personnel to ensure successful production trials & smooth transition of samples from development, through commercialization and on into production.
  • Builds good working relationships and influence across all levels and functions at the SP.
  • Acts as a Center of Communication between Coach Functions & SP.
 10%

III. Dimensions

  • The POM reports into the Director, Production Operations, India & Bangladesh.
    There are no direct reports into the POM position
    The POM interacts regularly with:

    a. Service Provider
    b. On-site Coach Engineer
    c. Quality Management
    d. SWAT Team
    e. CSR Team
    f. PM / Planning Team

  • The POM is jointly responsible for achieving KPIs targets and driving continuous improvement for these functions at their assigned SP, measured and reported with the Balanced Scorecard.
  • The POM will be liaising with the respective POD to identify SP priorities based on specific needs (strengths & weaknesses) within their operation. The daily work flow will be guided by a Task Map, designed specifically for the SP.

IV. Education & Experience Requirements

  • Must have solid 5+year’s manager level experience in handbags, accessories, footwear or related industries (branded experience preferred). 2 out of 3 of the following are mandatory:

    • a. Quality Management
    b. Production Management
    c. Lean Manufacturing

  • CSR understanding / basic working knowledge.
  • Leather goods experienced.
  • Must thrive in a fast paced, collaborative multicultural team environment.
  • Must be able to influence diverse teams and individuals of all levels.
  • Possesses good computer skills.
  • Strong communication skills, spoken & written, in English. Local language ability a distinct advantage.

V. Key Competencies

General Competencies

  • Initiative/Getting Things Done Behavior.
  • Pursues work with energy, drive and perseverance. Shows tenacity to finish projects even in the face of resistance or setbacks and supervises others to do the same. Knows how and when to engage management to move initiatives forward.
  • Adaptability/Flexibility Behavior.
  • Effectively adapts in times of change or adversity. Independently adjusts based on shifting priorities. Remains balanced under pressure.
  • Ownership Behavior Statements.
  • Find innovative ways to achieve functional goals by looking for different methods, processes or resources. Seek alternatives to the status quo. Leverage diverse resources.
  • Team Work & team building
  • Goal oriented

Professional Competencies

  • Quality management, passion for world-class manufacturing quality.
  • Six Sigma approach, commitment to improving productivity and profitability and reducing errors, reworks and rejects.
  • Green or Black Belt Lean Trained & qualified.
  • CSR, informed and working knowledge of Social Compliance to protect our brand.
 

Apply Instruction: Send your CV to: cilasia-hr@coach.com

Application Deadline: 09 November, 2013