Citizens Bank PLC, a new generation commercial bank with a vision to be one of the best financial institutions of the country having a diverse array of carefully tailored customer friendly products and financial services in the Bank which unites our people and results in continuous growth in every aspect of bank’s operations is looking for smart and competent candidates who are capable of taking challenges to be part of winning team.

Position: Branch Operations Manager - Urban / Rural

Job Level : EO-AVP

Key Responsibilities

  • Supervise entire branch operations, including cash management, transaction processing and service delivery.
  • Must possess deposit mobilization proficiency.
  • Ensure strict compliance with banking regulations, internal policies and audit standards.
  • Monitor customer service standards and ensure prompt resolution of client issues.
  • Coordinate with the Head Office for operational support and regulatory updates.
  • Ensure accurate and timely reporting of daily, monthly and quarterly operations.
  • Implement risk management controls and ensure adherence to AML/KYC guidelines.
  • Oversee vault, ATM and teller operations, ensuring security and accountability.
  • Conduct periodic reviews of operational processes for continuous improvement.
  • Train, mentor, and supervise branch staff to maintain high performance and discipline.
  • Facilitate smooth internal and external audits by ensuring proper documentation and compliance.

Additional Job Requirements

  • Minimum 7 years banking service including 03 years as Branch Operations Manager/GB in Charge.
  • Strong knowledge of banking operations, regulatory requirements, AML/CFT and CBS platforms.
  • Excellent leadership, communication and problem-solving skills.
  • Ability to manage multiple tasks and meet deadlines.
  • Proficiency in both Bengali and English, written and spoken, is essential.
  • Sound Computer literacy.

Age Range: From 30 to 42

Experience: Minimum 07 years

Job Type: Permanent

Educational Qualification: MBA/Masters without having 3rd class/division in any examination

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Compensation and Other Benefits: As per the Bank's policy

Application Deadline: August 22, 2025

Application Procedure: Email your resume to hrd@citizensbankbd.com

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