Community Bank Bangladesh Limited, a concern of Bangladesh Police Kallyan Trust, is established with a vision to serve communities to progress with the tailor made secured solutions abiding the highest level of Corporate Governance and Trust. It aims to contribute in the economic growth of the country by providing financial products & services to the communities across geographies. State-of-the-art Core Banking System will enable the operation to manage centrally in optimum magnitude. Community Bank runs on its three core building blocks i.e. Trust, Security and Progress.

Position : Call Center Team Leader & Supervisor (SO/PO)

Key Job Responsibilities:

  • Over all supervision of the call center team
  • Assisting other management team members in identifying trends and establishing call center goals
  • Ensuring staff members are achieving desired service levels and taking corrective action, as needed
  • Taking care of Call Center SOP and responsible for updating it when it is required
  • Firefighting and decision making and cascading up the customer issues
  • Reporting, customer feedback survey
  • Roaster management and administrative works
  • CRM System management and coordination with IT division
  • Coordinating with Business division and branches

Educational Requirements

  • Master’s in Business, Economics, Bank Management or any other relevant subject from reputed university having no third class/division.

Experience Requirements

  • Minimum 4 years working experience in supervising Call Center Team in reputed foreign or local Bank.

Special Requirements

  • Candidates must have IT related knowledge and ability to operate Core banking software (CBS) and Card Management Systems (CMS). Working experience in Finacle will be given preference.

Competencies & skills:

  • Smart, Team player, paired with agile mindset and can-do attitude.
  • Excellent presentation & communication skills
  • Excellent skills in MS Office, Project Management

Job Location: Head Office, Gulshan

Remuneration: Negotiable

Application Procedure: Interested candidate are requested to apply by July 31, 2019. No hard copy of application will be accepted.