Community Bank Bangladesh Limited, a concern of Bangladesh Police Kallyan Trust, is established with a vision to serve communities to progress with the tailor made secured solutions abiding the highest level of Corporate Governance and Trust. It aims to contribute in the economic growth of the country by providing financial products & services to the communities across geographies. State-of-the-art Core Banking System will enable the operation to manage centrally in optimum magnitude. Community Bank runs on its three core building blocks i.e. Trust, Security and Progress.
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Key Job Responsibilities:
- Over all supervision of the call center team
- Assisting other management team members in identifying trends and establishing call center goals
- Ensuring staff members are achieving desired service levels and taking corrective action, as needed
- Taking care of Call Center SOP and responsible for updating it when it is required
- Firefighting and decision making and cascading up the customer issues
- Reporting, customer feedback survey
- Roaster management and administrative works
- CRM System management and coordination with IT division
- Coordinating with Business division and branches
Educational Requirements
Experience Requirements
Special Requirements
Competencies & skills:
- Smart, Team player, paired with agile mindset and can-do attitude.
- Excellent presentation & communication skills
- Excellent skills in MS Office, Project Management
Job Location: Head Office, Gulshan
Remuneration: Negotiable
Application Procedure: Interested candidate are requested to apply by July 31, 2019. No hard copy of application will be accepted.
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