Community Bank Bangladesh Limited, a concern of Bangladesh Police Kallyan Trust, is established with a vision to serve communities to progress with the tailor made secured solutions abiding the highest level of Corporate Governance and Trust. It aims to contribute in the economic growth of the country by providing financial products & services to the communities across geographies. State-of-the-art Core Banking System will enable the operation to manage centrally in optimum magnitude. Community Bank runs on its three core building blocks i.e. Trust, Security and Progress.

Key Job Responsibilities:

• Attend Customers call and provide solution within the defined SLA
• Track service level calls waiting, abandonment and ensure further calls to those customers.
• Records customer’s complains and forward to the respective department.
• Follow up customer’s inquiry or problem is resolved from the concern desk.

Educational Requirements

• Minimum Bachelor’s in Business/Economics/Banking/English or relevant subjects from reputed University. No Third Division in academic records.

Experience Requirements

• Minimum 6 months working experience in any commercial Banks Contact Center.

Competencies & skills:

• Smart, Team player, paired with agile mindset and can-do attitude.
• Excellent presentation & communication skills
• Excellent skills in MS Office
• Shift Duty

Job Location: Dhaka

Remuneration: Negotiable

Application Procedure: Interested candidate are requested to apply by July 2, 2019. No hard copy of application will be accepted.