Contact Center Executive

Community Bank Bangladesh PLC., a concern of Bangladesh Police Kallyan Trust, has been established with a vision to serve communities with the tailor made secured solutions abiding by the highest level of corporate governance. It aims to contribute to the economic growth of the country by providing financial products & services to the communities across geographies. State-of-the-art Core Banking System is an enabler to operate centrally in optimum magnitude. Community Bank runs on its three core building blocks i.e. Trust, Security and Progress.

Position: Contact Center Executive (Contractual)

Key Job Responsibilities:

  1. Attend customers’ call and provide solution within the defined service level agreement
  2. Track service level calls waiting, abandonment and ensure further calls to those customers
  3. Record customers’ complains and forward to the respective Division/Department/Branch
  4. Follow up customers’ inquiry/problem and ensure the problem is resolved from the concern desk
  5. Provide product and service information to customers quickly through call center inbound/outbound channel by good manner
  6. Manage and update customer databases with the status of each customer
  7. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure proper resolution
  8. Keeping a record of customer interaction and details of actions taken

Educational Requirements:

  • Minimum Bachelor’s in any subject from reputed University.

Experience Requirements:

  • Minimum 1 year working experience in any reputed Contact Center/Call Center (Preferably Bank). Fresh Graduates can also apply.

Knowledge, Competencies & skills:

  • Smart, Team player, paired with agile mindset and can-do attitude
  • Excellent presentation & communication skills
  • Excellent skills in MS Office
  • Shift Duty (Contact Center remains operational for 24/7. Therefore shift duty may be in any time including night as per schedule)

Job Location: Dhaka

Job Nature: 2 years’ fixed term contract.

Salary: BDT 26,000 (monthly).

Application Procedure: Interested candidates are requested to apply by February 12, 2024. No hard copy of application will be accepted