• Job Summary:  

CARE is one of the world's leading international humanitarian and development organizations, committed to helping people in poor communities improve their lives and alleviate poverty. Founded in 1945, CARE is working with over 121 countries to fight global poverty and marginalization. CARE has been active in Bangladesh since 1949 and is one of the largest programs in CARE confederation. Women and girls are at the core of all CARE programs because they represent half of the marginalized group, and it is not possible to overcome poverty until all people have equal rights and opportunities. CARE Bangladesh works to implement programs with long-term impacts that result in sustainable changes for the extreme poor and marginalized communities.

CARE Bangladesh, a non-profit international development organization is implementing USAID Bijoyee Activity, a five-year’s project with a consortium of youth-led and youth serving organizations funded by the USAID. It aims to empower youth not in education, employment, or training (NEET) particularly young women and socially marginalized young people, by equipping them with market-oriented soft and life skills, resources and social capital for green and gainful employment and greater social and environmental impact.  Strengthening youth ecosystem, organizational development support to national and grassroots youth organizations, incubation and start-up support to young entrepreneurs, youth inclusive policies and planning are some examples of key interventions of Bijoyee to be implemented in urban/ per-urban areas in five hubs encompassing eighteen districts. The Department of Youth Development (DYD) and relevant govt. and private sector organizations are the strategic partners of this project.  
 
CARE is hiring a Lead - Knowledge Management & Communication for the Bijoyee project, based in Dhaka and reporting to the DCoP. The role involves leading the development of a Learning Agenda aligned with USAID and CARE2030 priorities, ensuring high-quality learning products and communications, effective knowledge management, and enhanced visibility for Bijoyee. Responsibilities include designing MEL events to address learning questions, generating evidence, producing communication materials, and managing documentation. The Lead will develop a Knowledge Management and Communication Plan aligned with USAID and CARE strategies, introduce systems for continuous improvement, and support Bijoyee’s Collaboration Learning and Adaptation (CLA) framework and branding efforts.

The incumbent will work closely with the project management unit, hub teams, and consortium members, focusing on capacity building and enhancing KML and communication processes. They will ensure knowledge and communication products are effectively designed, shared, and disseminated. The position will also work closely with the MEL Coordinator to ensure alignment in capturing learning and knowledge of the project. S/he will be responsible and accountable for the skill development of subordinate staff, partner organizations, and their staff in knowledge management and communications.  

ii. Responsibilities and Tasks:  
Responsibility #1: Develop knowledge and information management and Reporting

25%

• Design, Develop, and Implement a knowledge management strategy for the project
• Documentation of all key activities and learning points for programs and stakeholders’ use
• in order to facilitate replication of good practices and learning.
• Ensure effective processes for collecting and disseminating lessons learned from program initiatives such as pilots, research and evaluations.
• Support the implementation of the Collaboration, Learning and Adaptation framework in the program.
•  Support the Project Management Unit and CARE Country Office as necessary to organize, package, utilize and disseminate relevant project-related information and knowledge products to external audience
• Identify new areas and analyze existing knowledge management support in the program.
• Build a technical evidence base of the program through studies and research and use the findings to support youth advocacy activities. This can be done by analyzing the different reports and evaluations.
• Collaboration with the MEL team
• Support the CoP, DCoP, and MEL Coordinator in writing donor reports including but not limited to Quarterly Progress Report, Annual Progress Report, Bi-Weekly update, Monthly update, Emergency Response report and other periodic and custom reports for the donor.

Responsibility #2: Develop communication materials and dissemination

20%

• Update and lead the implementation of the project’s communication strategy and plan
• In coordination with the program teams, collate lessons learns produced by teams and develop knowledge materials/learning products for sharing with external audiences, primarily stakeholders such as GoB and USAID.
• Prepare learning briefs from major evaluation or research activities conducted by the program.
• Facilitate gathering of stories from the field reflecting the program’s sustainability journey
• and transition and develop impact stories and case studies.
• Develop social media content based on field visit observations and secondary sources.
•  Explore other creative options for disseminating case studies and lessons learned with a view to enhancing project visibility and profile as a learning organization.
•  In collaboration with other knowledge management and comms team members, develop IEC/SBCC materials on Bijoyee project result areas and cross cutting issues.
•  Provide support in printing and publication.

Responsibility #3: Media engagement, event management 

20%

• Support organizing quarterly technical reviews (learning conversations), program management team meetings, Large Program Coordination Meeting, Small Program Coordination Meeting and Technical Quarterly Frontline Staff Meeting, Pause & Reflect session, Adaptive management practice meeting.
•  Ensure proper documentation of meetings and follow-up on actions points to ensure they are addressed in a timely manner. Ensure documentation of lessons learned from these meetings applying the Collaboration, Learning and Adaptation approach.
• Support and Guide Comms Manager to ensure effective media engagement by organizing media events with journalists and taking them for field visits.
• Design and implement field outreach events and to promote the program objectives among stakeholders.
• Support different teams of the program in organizing events as and when required.
• Play a central coordination role to foster effective collaboration among the Bijoyee team, Program team (CBDO and field), CO Office and the PMU.
•  Lead the organization of project learning and reflection review workshops in collaboration with the MEL Coordinator on a quarterly basis.

Responsibility #4: Forge Strategic Collaborations with Knowledge-Based Organizations and Institutions to Enhance Access to Innovations, Emerging Knowledge, and Evidence for Bijoyee’s Interventions and Results.

15%

• Monitor, collect and disseminate learnings and challenges from leading think tanks, academic institutions, regional organizations, as well as International Organizations, including the UN and the World Bank.
• Participate in key knowledge sharing forums at the country level and collate relevant information and data that will enhance learning by Bijoyee project.
• Organize CLA collaboration and knowledge dissemination events in coordination with CARE and other consortium partner knowledge management team members. 

Responsibility #5: Management 

15%

• Provide strategic direction and day-to-day oversight to the Communications Manager, ensuring alignment with organizational goals and the effective dissemination of knowledge products.
• Mentor the Communications Manager, fostering their professional growth through regular feedback, skills development, and opportunities to lead innovative projects.
• Ensure all communication and knowledge management outputs meet organizational standards, adhere to branding and compliance guidelines, and align with donor requirements.
• Facilitate strong coordination between the Communications Manager, internal teams, and external stakeholders to drive cohesive knowledge-sharing strategies.
• Set clear goals, monitor progress, and evaluate the performance of the Communications Manager, providing constructive input to enhance effectiveness and efficiency.

• OTHER RESPONSIBILITIES AS ASSIGNED

5%

Responsibility: Responsibilities on Safety and Security, Gender and Inclusion and Safeguarding of children and vulnerable adults:

As part of this role, the job holder must adhere to and support CARE Bangladesh’s Safety and Security policy and systems as part of their day-to-day duties and comply with safety & security protocols and directives, including reporting. Staff must maintain situational and self–awareness and be aware of the safety – security-related consequences of their actions upon themselves, their team, and the organization.

CARE is committed to preventing any type of unwanted behavior at work including sexual harassment, exploitation and abuse, lack of integrity, and financial misconduct, and expects staff to promote the welfare of children, young people, and adults always.  CARE expects all staff and volunteers to share this commitment through our Code of Conduct.  We place a high priority on ensuring that only those who share and demonstrate this commitment are recruited to work with us.

Gender equality and inclusion are fundamental at CARE, promoting equal rights and challenging discriminatory norms to achieve social justice. We foster an inclusive workplace respecting diverse gender identities, abilities, backgrounds, and experiences through dialogue, training, and diversity initiatives. All CARE staff must uphold ethical standards, following codes of conduct to prevent abuse, including sexual harassment, exploitation, and neglect. Regular monitoring ensures accountability to uphold these principles and support our mission of social justice and poverty alleviation.

 Lead – Knowledge Management & Communications will be directly reporting to Deputy Chief of Party. The incumbent will work closely with the project management unit, hub teams, and consortium members

IV.          Working Condition:  

Lead – Knowledge Management & Communications is based at CARE Bangladesh Dhaka Office, with approximately 40% field visit.

• Qualification:  

• 8 to 10 years of experience in Knowledge management, communications, media engagement, donor reporting and event management.
• Similar experience in USAID Funded project is highly preferable
• Master’s degree in Sociology, Development Studies, Communications or any other discipline.
• Significant experience in collaboration among different components of a project or many projects as a part of a core team member of an organization.
• Highly analytical with excellent verbal, written and presentation skills.
• Proficient skills in reporting and presentation in English is mandatory.
• The ability to meet deadlines under pressure, build consensus and work successfully with diverse stakeholders.
• Desirable knowledge of youth programming
• Excellent oral and written communication skills. CARE core competencies as noted below
• Computer proficiency in MS word, MS-Excel, MS Access, MS PowerPoint, Photoshop, Canva, Adobe premiere and Adobe Illustrator
• PR management skills, management and mentorship skills.