This Position is open only for female candidates

Position Title: Senior ICT Officer - Network Support
Number of Position: 01
Location: Based at CARE Bangladesh Dhaka Office
Duration: The duration of the Contract will be for two years

I.Job Summary:  

CARE is one of the world's leading international humanitarian and development organizations, committed to helping people in poor communities improve their lives and alleviate poverty. Founded in 1945, CARE is working over 100 countries to fight global poverty and marginalization. CARE has been active in Bangladesh since 1949 and is one of the largest programs in CARE confederation. Women and girls are at the core of all CARE programs because they represent half of the marginalized group and it is not possible to overcome poverty until all people have equal rights and opportunities. CARE Bangladesh works to implement programs with long-term impacts that result in sustainable changes for the extreme poor and marginalized communities.

The Senior ICT Officer - Network Support will provide ICT support to the end user. In this position, He/She will work with a talented team of professionals to maintain, troubleshoot, and enhance our network systems. His/her major responsibilities will include but not limited to: Network Support, Desktop Support, Anti-Virus Measures, Data communications, LAN server administration, Hardware Support, Replication of IT Policies & Procedures, Operation of ICT/Audio visual equipment pool, User Training and Telephony support. He/She will assist Manager-Application & Network Operations to provide technical & maintenance support of ICT Servers, network equipment, LAN / WAN management and maintenance, Email administration. He/She will be responsible for proper data backup and timely recovery of network data as per audit recommendations. He/She will provide technical support to field-based ICT focal points and ICT Field colleagues as and when required. He/She will provide remote / telephone support to users, both during and after office hours (if required). He/She will make maintenance visits to the field offices as and when required.  
II. Responsibilities and Tasks: % of Time
Responsibility # 1: LAN / WAN & Email Management 30%
  • Assist Manager-App & Net Ops. to administer data-center equipments, security equipments, authentication server, File server and maintenance of Network Servers.
  • Assist to Install, configure and maintaining of Router, Firewall, Core switch and Access switch, Network attached storage (NAS).
  • Ensure proper software licensing on servers and network computers.
  • Installation, configuration, and repair of network equipment, e.g., Routers, Hubs, Switches, routers, modems, etc.
  • Ensure physical security and controlled access to network servers and equipment.
  • Update and maintain email address book and distribution lists
  • Troubleshoot telecommunication problems
  • Network users' administration and maintenance with proper documentation
  • Responsible for administering Email users on Office 365 server
  • CARE Academy user administration/password reset
  • Setting up network and email user ID’s list in compliance with IT policy procedure with proper documentation
  • Troubleshooting of password and access-related problems
  • Troubleshooting of security & access related problems
  • Monitor network traffic & take appropriate measures for any trouble
  • Monitor broadband redundant connectivity at all times with failover switching through the backup link
  • Network cabling - Documentation & Maintenance
  • Daily/weekly/monthly Data backup, integrity test, recovery functions and log maintenance with documentation.
  • Monitor power management in Data-center e.g., online UPS, generator, voltage stabilizer and take necessary measurements as and when notification is received.
  • Monitor and maintenance co-located DR-site equipment.
  • Provide remote / telephone support to users, both during and after office hours (if required).

 

 

 

 

 
Responsibility # 2: Internet communication 25%
  • Provide WiFi access to CARE staffs and Guest users as per CARE guide line.
  • Assist in installing and configure all network equipment e.g., user’s PC, printer, scanner, server, etc. as per the network blueprint prepared by C/USA.
  • Creating, maintaining and documenting VPN connectivity and other remote applications as and when required.
  • Configure mail and internet of both CBDO and Field offices.
  • Configure Zoom account, MS Teams and One-drive of network users.
  • Troubleshoot all e-mail and internet related problems.
  • Assist in establishing and maintaining internet connectivity both at CBDO and Field offices
  • Manage and monitor the browsing facility of users
  • Create, update, maintenance the remote office email account based on requirements complying policies and procedures of CARE Bangladesh
  • Responsible for installation, maintenance of Fiber, DSL, Radio equipments and Internet backbone.
  • Ensuring appropriate action to take in collaboration with CARE USA Cyber Security team for suspected end user devices.

 

 

 

 
Responsibility # 3:  Helpdesk Support 20%
  • Install, configure and troubleshoot PCs, Laptops, desktop applications and operating systems.
  • Monitoring and removal of unauthorized software.
  • Monitor warranty of equipment and plan timely replacements.
  • Evaluate hardware and make recommendations for replacements/purchase
  • Ensure the quality of newly purchased IT equipment and software
  • Configure & install new hardware
  • Install and configure network and stand-alone printers and print servers.
  • Ensure effective use of pool equipment as per policy and preserve documentation.
  • Ensure proper operation of the pool equipment at the time of handover and receipt.
  • Recommend ICT equipment for replacement or phase-out
  • Evaluate hardware and determine need for repair and send Hardware for external repair
  • Liaison with vendors & service providers and follow up external repair/maintenance
  • Return back out of order parts and keep appropriate records for bad spares and write off
  • Maintain accurate records of network configurations, changes, and incident reports.
  • Monitor and track Vendor’s service warranty for the repaired equipment
  • Ensure proper charging information and necessary line manager approval in the ICT service request form
  • Provide Zoom-Room and Audiio-visual support at the meeting room.

 

 

 

 

Responsibility # 4:  Training and Staff Capacity Building

10%
  • Plan and conduct routine training for all users in coordination with Manager-Application and Network Operations.
  • Provide hands-on guidance and coaching.
  • Prepare and distribute training hand-outs and tips to users.
  • Provide orientation to new users on organization IT recourse uses.
  • Provide practical tips to increase users' efficiency.

 

 

Responsibility # 5:  Other Duties

15%
  • Make routine support visits to field/team offices for ICT troubleshooting & maintenance.
  • Assist in the preparation of the ICT budget and monitor spending
  • Ensure user compliance with ICT policies & procedures
  • Ensure adherence to relevant ICT policies, procedures, and compliance with ICT standards.
  • Attend monthly ICT meetings and other meetings as and when required to provide advice/assistance on ICT issues.
  • Assist in maintaining up-to-date ICT inventory.
  • Provide logistical support as and when required.
  • Maintain GED sensitive environment.
  • Proper documentation of all ICT processes as per policy.
  • Visit external markets to explore ICT products and price.
  • Work with external service providers and vendors to procure network equipment and services, and manage vendor relationships effectively.
  • In the absence of the Manager of Application and Network, perform the duties, such as managing application systems, coordinating network projects to ensure smooth operation of applications and network services.
  • Perform and assist to review the ToR and provide feedback to project.

 

 
Responsibility # 6: Adhere to and support CARE Bangladesh’s Safety and Security policy and Systems
As part of this role, the job holder will be expected to adhere to and support CARE Bangladesh’s Safety and Security policy and systems as part of their day-to-day duties, and comply, at all times, with safety & security protocols and directives, including reporting. Staff must maintain situational and self–awareness and be aware of the safety – security-related consequences of their actions upon themselves, their team, and the organization as a whole.
Responsibility # 7: Safeguarding

CARE is committed to preventing any type of unwanted behavior at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct and expects staff to promote the welfare of children, young people and adults at all times. CARE expects all staff and volunteers to share this commitment through our Code of Conduct. We place a high priority on ensuring that only those who share and demonstrate this commitment are recruited to work with us.
III. Reporting to:
Manager - Application and Network Operations
IV. Working Condition:  

The Senior ICT Officer-Network Support will be based at CARE Bangladesh Dhaka Office. Close contacts are required with the field offices and CBDO departments/projects. Requires visiting Field offices for maintenance and troubleshooting of computers, accessories and training as and when required.
V. Qualifications:  
  • Bachelor of Engineering / Computer Science/ Applied Physics.
  • Minimum 5 years practical experience where at least 3 years in ICT service management.
  • Microsoft professional certification courses on MCSE or MCSA and CCNA will be considered as an added advantage.
  • Maintenance and troubleshooting, installation and configuration of LAN/WAN equipment, email
  • Administration and network troubleshooting
  • Experience on LAN Administration (Windows server 2016 or above).
  • Experience on Virtual server, Cloud technology and Cyber Security.
  • Experience on installation of network and communications equipment.
  • Hardware troubleshooting and repair skills.
  • Good training, interpersonal and communication skills, and must be a team player.
  • He should possess budget preparation/monitoring and staff development skills.
  • Good speaking and writing skill both in English and Bangla.

 

Candidates need to be highly motivated and committed to CARE Bangladesh’s vision, mission, and long-term development work to significantly improve the lives of the most vulnerable and marginalized Candidates must be capable of displaying great learning agility, support and encourage knowledge sharing across projects, for the ultimate benefit of all of CARE’s mission wide initiatives.
 
Compensation

Attractive remuneration package will be offered to the really deserving candidate. In addition, CARE offers Provident Fund, Gratuity, Festival Bonus, Leave Encashment, Life and Health Insurance, Day care facilities and Working Mother Benefits etc.

Interested candidates meeting the above requirements should apply through CARE Bangladesh’s e-recruitment site: https://career.carebangladesh.org/ on or before December 06, 2023. 

Note:

  • CARE Bangladesh aims to attract and select a diverse workforce ensuring equal opportunity to everyone, irrespective of race, age, gender, HIV status, class, ethnicity, disability, location and religion.
  • Any personal persuasion/phone-call will result in disqualification of candidature. We guarantee an interview to disabled candidates who meet the essential criteria.
  • CARE Bangladesh has a non-negotiable policy of ZERO TOLERANCE towards discrimination, harassment and abuse. All employees are expected to abide by the Protection from Sexual Exploitation and Abuse & Child Protection Policy of CARE Bangladesh.
  • Internal and external applicants shall be treated equally in the entire selection process.
  • To ensure transparent processes during recruitment, internal candidates should discuss potential applications with their Line Managers to ensure endorsement of their applications by respective Line Managers.
  • THERE IS NO COST INVOLVED WITH APPLYING FOR POSITIONS WITH CARE BANGLADESH. ANY SOLICITATION OF JOB APPLICATION COSTS SHOULD BE REGARDED AS FRAUDULENT.