Service Engineer (Feed mill and Seed Crushing)
Vacancy: 1
JOB RESPONSIBILITIES:
- Responds to customer complaints on top priority, evaluates and resolves problems of the customer.
- Assists in installing the equipment, analyses, inspects and reviews findings to determine the solution of the problem that the customer demands;
- Works along with technical team (Technologist/ Sales / R&D). Offers customer training of the product, repairs, tests and maintains of the equipment/machine/plant.
- Monitors performance of the product, maintains product manuals. Provides customers with regular reports and feedback on their service requests.
- Develops and maintains relations with customers, reports common complaints of customers to top management in order to address the situation for future reference; makes recommendations to maintenance technicians and offers feedback on product development, features and functions.
- Support other business area (e.g. Rice mill, Feed mill, Seed Crushing), if required related to any troubleshooting & servicing.
- Feed, Rice and Flour mill project & others Business Unit project execution and pre-commissioning.
- Responsible for single machine commissioning.
- Supports spare parts sales for the assigned business units
Employment Status: Full-time
Educational Requirements
- Bachelor in Engineering (BEngg) in Mechanical Engineering, from any public university
- Skills Required: After Sales Service, Customer Support
Experience Requirements
- 4 to 6 year(s)
- The applicants should have experience in the following area(s):
- Electro Mechanical Work, Mechanical Engineering, mechanical maintenance
- The applicants should have experience in the following business area(s):
- Agro based firms (incl. Agro Processing/Seed/GM)
Additional Requirements
- Age 25 to 35 years
- Only males are allowed to apply.
- Ability to troubleshoot equipment problems and perform complex system tests
- Analytical and creative thinking skills
- Detail-oriented personality
- Excellent manual dexterity
- Ability to communicate well to other members of the team
- Excellent communication skill both Bengali and English is pre-requisite
- High travelling requirement
Job Location: Anywhere in Bangladesh
Salary:
- Negotiable
- Based on education and experience
Compensation & other benefits
- T/A, Mobile bill, Tour allowance, Performance bonus