Job Context:
- BSEZ is the first economic zone developed by a Japanese company in the nation,
established jointly in partnership with the Government of Bangladesh (Bangladesh
Economic Zones Authority: BEZA).
- Currently we are looking for a customer and sales support officer suitably qualified,
experienced, dynamic, self-motivated and highly responsible officer Office near Sonpara,
Panchrukhi (Narayanganj). The candidate should possess a good physique and have the
ability to accept challenging responsibilities, personal qualities of integrity, creativity, and
good interpersonal and communication skills are desired. The ideal candidate will have
knowledge of and experience of managing clients.
- Employment Status and work location: Sonpara, Panchrukhi, Narayanganj-1460
Job Responsibilities:
- Identify and assess customers’ needs to achieve satisfaction.
- Support management in customer service-related activities, i.e., understand clients need
and support accordingly.
- Build sustainable relationships and trust with customer accounts through open and
interactive communication.
- Keep records of customer interactions, process customer documents and file documents;
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and
interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies as per different government
bodies and BSEZ;
- Any related task assigned from the management;
Employment Status:
Educational Requirements:
- Graduation from any reputed university.
Experience Requirements:
- Fresh Graduates are encouraged to apply and with some experience will get advantage.
Additional Requirements:
- Age at most 30 years
- Energetic, passionate and ability to meet deadlines;
- Must have excellent work skill in MS Office (Excel, word and Presentation);
- Good communication skills (written & verbal) both in English and Bengali;
- Ability to think logically;
- Ability to work well in a team;
- Excellent listening and questioning skills, combined with the ability to interact confidently
with clients to establish what the problem is and explain the solution
Job Location:
Compensation & other benefits:
- Pick and drop in shared car (Only from Dhaka city).
- Festival bonus after confirmation.
- Other benefits as per the organization’s policy.
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