Teaching Operations Manager:

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.
 
We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.
 
These connections lead to an understanding of each other's strengths and of the challenges and values that we share. These builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Pay Band: 6/G
Location: Dhaka, South Asia, Bangladesh
Contract type: Indefinite Contract-Local
Closing date: 2 May 2024
 
Role Purpose:

To control the cost of the country teaching operation including effective teacher utilisation planning, management of indirect costs and process improvements to improve margins. Responsible for the effective management of the teaching operations team ensuring they operate in budget and in accordance with regional and SBU strategies

Main Accountabilities:

Service delivery

• Working with the Cluster Operations Lead, translates Regional English Strategies into 1-3 year Operations plan, including continual improvement to global standards, effective integration of new products/ services/ delivery methods and process/ systems changes.                                                                                                            
• Implements a range of standardised, operational procedures and systems within the Teaching Centre(s) to achieve specified, clearly measurable targets (revenue, volume, time and/or cost).
• End to end oversight of operational planning, logistics, resourcing, service delivery performance /standards and effective capacity management for the country.    
• Agrees SLA (Service Level Agreement) requirements and performance management of supporting functions/external suppliers.
• Provides support and oversight to student administration including transfers, waiting lists, absences.
• Identifies and shares examples of best practice with Cluster.
• Works with the Commercial Manager to anticipate demand and liaises with internal and external stakeholders to utilise internal classroom space  and source external space against demand.
• Manages the day to day logistics of the Teaching Centre including timetabling, cover and duty rota using agreed templates.
• Sets up, maintains and communicates the academic calendar using agreed template.
• Manages academic processes such as attendance, academic records, reports and certificates according to product and service guidelines ensuring compliance with TCMS academic management policies and processes.

Relationship and Stakeholder management

• Develops and maintains excellent relationships and communication with internal stakeholders across a range of business and geographical areas, to inform and enable medium-term innovation and improvements in the quality of teaching delivery.
• Builds good working relationships with corporate stakeholders including Tax, Legal and Information Governance.
• Manages safeguarding of Young Learners and parent engagement for the country.
• Ensures customer complaints and issues are resolved within according to agreed process and SLA.

Analysis and Reporting

• Supports business process improvement through reviewing data, analysing outcomes and providing recommendations to the Cluster Operations Lead.
• Reports on teacher utilisation using agreed regional templates.

Risk and compliance

• Uses standardised processes to monitor compliance with agreed risk management procedures relevant to teaching delivery (e.g. child protection, security policies, financial protocols, anti-fraud measures). Highlights to senior managers any instances of non-compliance.
• Ensures team receive and maintain appropriate induction/training in all relevant risk management procedures. 

Role specific knowledge and experience
Essential

• Experience of operations management with exposure to streamlining operations.
• Experience of cost management.
• Experience of successfully delivery of business process improvement.
• University/Vocational students aged 18 to 25 (400+hours).
• Adults General English 18+ (800+ hours).

Desirable

• Experience of working as part of a dispersed team
• Experience of implementing change.
• Experience of operations within teaching delivery

Role Specific Skills:

• Communication and Influencing
• Operational Management
• Process Improvement
• Risk management
• Managing People
• Finance and resources

Additional Information:

• Applicants should be Bangladeshi passport holder or legally entitled to work in Bangladesh
• All necessary background checks as per the British Council Pre-Appointment Screening policy along with medical check-up will need to be completed successfully prior to signing the final employment contract.

Only shortlisted applicants will be contacted and called for interview. We will only shortlist applications submitted on a British Council application form submitted electronically through our career portal. Any hard copies of the application and incomplete application in the portal will not be accepted.

To apply, please click on the following link that will take you to the career portal of British Council-

Apply here 

A connected and trusted UK in a more connected and trusted world.

Equality Statement

The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.
The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.