Request for Proposal (RFP)

For: Understand the User Perspective on the Operations of the GRS software as a Social Accountability Tool


1 Overview of the British Council

1.1 The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with changing lives by creating opportunities, buildingconnections and engendering trust.

1.2 We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 millionpeople online, viabroadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body

1.3 The British Council employs over 10,500 staff worldwide. It has its headquarters in the UK, with offices in London, Manchester, Belfast, Cardiff and Edinburgh. Further information can be viewed at

2 Introduction and Background to the Project / Programme

2.1 Platforms for Dialogue (P4D), aEuropean Union-funded project in partnership with theCabinet Division, is working to improve good governance and engagecivil society organisations(CSOs) and citizens in government accountability mechanisms.

With our partners, Platforms for Dialogue is increasing awareness of citizen rights, promoting democratic ownership, and supporting government officials to improve accountability and responsiveness. Implemented by theBritish Council, the multi-year, 13-million Euro project is a unique initiative that is working directly with both citizens and CSOs as well as the government to address reforms.

The project is propelled by a number of lively Civil Society Organisations operating at the grassroots level.P4D’s key intervention is capacity building for local civil society organisations and representativesof local government bodies.

At the local level, the project supports discussions on policy issues in 21 districts. At the national level, P4D supports government institutions to deliver on ambitions set out in the 7th Five Year Plan. The project focuses on social accountability tools, including the National Integrity Strategy, the Right to Information Act 2009, the Grievance Redress System, and the Citizens’ Charter.

2.2 The purpose and scope of this RFPand supporting documents is to explain in further detail the requirements of theBritish Council and the procurement process for submitting a tender proposal.

13. List of Annexesformingpart of this RFP (issued as separate documents



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