Strengthening Inclusion and Participation in Decision-Making and Accountability Mechanism in Bangladesh

Terms of Reference (TOR)
To hire a suitable Consultancy Firm or an Individual Consultant for  developing a framework/guideline for third party monitoring of social accountability policies on Citizen’s Charter and Grievance Redress System

The British Council in Bangladesh is looking for a suitable consultancy firm or an individual consultant to develop and pilot third party independent monitoring of Citizen’s Charter (CC) and Grievance Regress System (GRS) – two key social accountability policies in Bangladesh

The British Council is the United Kingdom’s international organisation for educational opportunities and cultural relations. We operate in 110 countries. Our purpose is to create international opportunities for the people of the U.K. and other countries and build trust between them worldwide.

Platforms for Dialogue (P4D) is a multiyear programme funded by the European Union (EU) and delivered by the British Council in partnership with the Cabinet Division of Bangladesh. The programme has the following objectives:

Overall Objective of P4D is to strengthen democratic ownership and improve accountability mechanisms in Bangladesh.

Specific Objective of P4D is to promote a more enabling environment for the effective engagement and participation of citizens and civil society in decision-making and oversight.

P4D’s activities are divided into three Result Areas, which collectively enable P4D to engage, convene, and build the capacity of citizens, civil society, and government on district, divisional, and national levels:

Result Area 1: CSO’s ability to influence government policy and practices raised through increasing the government officials’ accountability to - and more effective representation of - citizens’ interests;
Result Area 2: Accountability and responsiveness of government officials raised through enhanced capacity-building of decision makers and engagement with CSOs;
Result Area 3: New tools and policy platforms for a more effective dialogue between citizens and the government are developed and utilised.

More information about P4D can be found on the project website at

One of the activities of P4D is setting up third party monitoring system for NIS, RTI, CC and GRS. Initially P4D will develop and pilot a framework/operational guideline for a system only for CC and GRS. Successful implementation of the system will lead to incorporation of other social accountability tools. Operationalisation of the system will help the government to set benchmarks and monitor the progress of application of those policies using data from independent “third parties” and create a new collaborative space for civil society and state. This activity will support Bangladesh in achieving SDG target 16.6: Develop effective, accountable and transparent institutions at all levels.


P4D seeks for an experienced consultancy firm or an experienced individual consultant to develop and pilot a framework/operational guideline for third party monitoring of social accountability policies on Citizen’s Charter (CC) and Grievance Redress System (GRS). The framework or operational guideline should outline different steps of monitoring and reporting modality apart from defining the role and forms of government and civil society engagement.

The Individual Consultant or the Consultancy Firm should have enough knowledge about the country context and Government policy instruments and its implementation mechanism.  Successful implementation of this assignment depends on prior solid experience of doing independent policy monitoring and evaluation in Bangladesh. In addition, it is also critical to have thorough understanding of key social accountability policies and policy evaluation methods.

The consultancy firm or the individual consultant, if required, should engage other highly qualified and skilled consultants to facilitate successful completion of this assignment.

Implementation period:

The assignment should be completed within the period of January to April 2020.

Objectives of this consultancy assignment
Overall Objective:

To develop an effective framework/operation guideline for third party monitoring of Citizen Charter and GRS through piloting.  Framework/operational guideline would outline different steps of monitoring and reporting modality apart from defining the role and forms of engagement of government and civil society. 

Specific Objectives:

  1. To develop a draft framework/operational guideline for third party monitoring of implementation of the CC and GRS by cabinet division.
  2. To carryout out a baseline survey on current awareness, practices related with CC and GRS by P4D stakeholders through piloting of the draft framework/operational guideline.
  3. To finalise framework/guidelines based on findings of piloting and workshop with key stakeholders.

Scope of Work

Scope of work shall comprise, but not limited to, the following:

  • Review relevant P4D documents:   
    • P4D Project documents
    • IGSA workshop Report     
    • Cabinet division’s document, reports on GRS and CC
    • Study reports on GRS and CC implementation in Bangladesh
  • Consultation meetings with relevant officials/staff of cabinet division and P4D
  • Consultation workshop with relevant government officials at national & field levels
  • Piloting of the framework/operational guideline in P4D sample areas (divisions/districts/upazila/union)
  • Documentation of piloting process and learning
    • Validation workshop with key stakeholders on the framework/guideline, piloting findings and learning for finalisation.
    • Presentation of findings based on gender and social inclusion segregation 

Methodology of the Assignment(s)

Selection of the methodology for the assignment(s) is not only the prerogative of the consultant but also will reflect the firm’s/Individual’s level of understanding about the assignment. Appropriateness of the methodology is an important criteria for evaluating proposals.

  • Inception Report including:
    •  Findings of Initial meeting with Cabinet division and P4D over the requirements of the assignment.
    • Baseline survey/sample survey
    • Detail Implementation plan
    • Team composition with role and responsibilities (if necessary)
  • Draft framework/operational guideline for third party monitoring of CC and GRS implementation
    • Define Various entities and their role and responsibilities
    • Implementation steps with guidelines to carry out actual monitoring
    • Collaboration modalities between Government, CSO and citizens over the implementation of monitoring system including data collection, analysis, reporting and recommendation for corrective measures      
  • Report on Piloting of the draft framework/guideline
    • Findings of survey on awareness, practices among P4D stakeholders on CC and GRS
    • Learnings related to process and outcome of the piloting
    • Validation workshop on Findings/Results and recommendation of Pilot
  • Final Framework/operational guideline
    • Monitoring Framework/operational methodology and operational guidelines for CC
    • Monitoring Framework/operational methodology and operational guidelines for GRS
    • Recommendations for further action (for the Cabinet Division and for CSOs)

Tentative assignment period (s).

  • January (first half)): Inception report
  • January (second half): Baseline survey
  • February First half: development and approval of the Draft framework/guideline including one validation workshop
  • February Second Half: Data collection and Piloting
  • March Second Half: Report development
  • April (first half) validation workshop on the findings of piloting and presentation on final framework/guideline
  • April (second half): submission of Final framework/guideline on third party monitoring and action plan for key stakeholders

Submission of final report shall not exceed the deadline of 30 April 2020.

Composition of the Core Team for the Assignment required

Team Leader (policy expert
  • Post-graduation in Social Science/Public administration or any other subject in social science discipline from a recognised university.
  • 10 years’ proven experience in governance related projects/activity
  • Experience in monitoring & evaluation
  • Experience in developing policy document for Bangladesh government. Senior retired civil servants having experience on accountability tools is preferred
  • Ability to produce quality reports comparing end line findings with baseline findings in English   
Monitoring and evaluation expert
  • Minimum Postgraduate Degree in social science discipline or any other relevant subject.
  • 10 years’ work experience in monitoring and evaluation  
  • Ability to supervise team to carry out field study in remote areas of Bangladesh and government department
  • Work experience in civil society engagement project/governance/social accountability tools is preferred   

Technical and Financial Proposal Evaluation Criteria 

Criteria for Technical proposal  
Criteria, sub-criteria  
1) Specific experience with organisation(s) relevant to the assignment. (35)
a) Experience in Policy Monitoring & evaluation
b) Experience in working with Government projects and Evaluation
C) Experience in civil society engagement policy
2) Adequacy of the technical proposal, proposed methodology, and work plan responding to the ToR. (30)
(a) Technical proposal, approach, and methodology
(b) Work plan
(c) Organisation and staffing (combination of core team)
3) Professional staff qualifications and competence for the assignment (35)
Team leader
Research Monitoring and Evaluation expert
The minimum Technical Score (St) required to pass is: 70 points. However, the PEC may decide considering the practical situation
Criteria for evaluation of Financial Proposals  
The formula for determining the financial scores is the following:
Sf = 100 x Fm / F, in which Sf is the financial score, Fm is the lowest price and F the price of the proposal under consideration.
The weights given to the Technical and Financial Proposals are:
Technical proposal = weight: 0.7 and
Financial Proposal = weight: 0.3

Reporting Arrangement

The consultancy firm/individual consultant for the assignment will report to the Research Monitoring and Learning Lead/or RMEL focal person of P4D.

Contractual arrangement:

Consultancy firm/individual consultant is to be contracted by the British Council through a consultancy contract. The ToR is subject to update and modifications as per project need.

How to apply

Interested consultancy firms/individual consultant should submit both technical and financial proposal separately with a cover letter to with a copy to Please mention ‘Third party monitoring of social accountability policies – CC and GRS” in the subject line.

No application will be accepted without proper and completed proposals, a cover letter and appropriate subject line of the email as mentioned above.

Proposals should be submitted no later than 5 pm on 5 December 2019.

The British Council is committed to a policy of equal opportunity and we are keen to reflect diversity at every level within the organisation. We welcome applications from all sections of the community.

The British Council believes that all children have potential and that every child matters - everywhere in the world. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989.