Request for Proposal (RFP)

For: Support to Operationalisation of Online Grievance Redress System of the Government of Bangladesh

Date:  9 November 2019

1. Overview of the British Council

1.1 The British Council is the United Kingdom’s international organisation for cultural relations and educational opportunities.  Its purpose is to promote a friendly knowledge and understanding between the people of the UK and people worldwide; making a positive contribution to all the countries we work with; and making a lasting difference to the UK's security, prosperity and influence.  It seeks to achieve its aims by working in education, science, governance, English and the arts.  In 2014-15, its programmes reached a total audience of 647 million people worldwide, up by 43 million from the previous year.  The British Council also had a total turnover of £973 million, which was 13% higher than the previous year.  Its income included a grant-in-aid of £155 million, £637 million from fees and income from services such as English teaching, exams administration and £164 million from contract activity, such as the management of client-funded contracts, and funding from a wide range of public and private sector partners.

1.2 The British Council was established in 1934 and incorporated by Royal Charter in 1940.  It is registered as a charity in England and Wales (charity no. 209131) and Scotland (charity no. SCO37733).  It is also an executive non-departmental public body, with the Foreign and Commonwealth Office as its sponsoring department.

1.3 Its primary charitable objects are set out in the Charter and are stated to be to:

  • Promote cultural relationships and the understanding of different cultures between people and peoples of the United Kingdom and other countries;
  • Promote a wider knowledge of the United Kingdom;
  • Develop a wider knowledge of the English language;
  • Encourage cultural, scientific, technological and other educational co-operation between the United Kingdom and other countries; and
  • Otherwise promote the advancement of education.

1.4 The British Council works in more than 110 countries around the world and employs over 7000 staff worldwide.  It has its headquarters in the UK, with offices in London, Manchester, Belfast, Cardiff and Edinburgh. Further information can be viewed at

Click Here for Detailed RFP

Activity Date / time
RFP Issued to bidding suppliers 21 October 2019
Deadline for clarification questions (Clarification Deadline) 28 October 2019
British Council to respond to clarification questions 31 October 2019
Pre-bid meeting 4 November 2019
Deadline for submission of RFP responses by potential suppliers (Response Deadline) 9 November 2019


List of Annexes forming part of this RFP (issued as separate documents):

Annex 1 - Terms and Conditions /Scope of Contract

Annex 2 – Supplier Response

Annex 3 – Pricing Approach

Sample Contract