Account Relationship Officer

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with changing lives by creating opportunities, building connections and engendering trust.

British Council invites applications for the position of Account Relationship Officer.

No of position/s – 01

Duration –
Indefinite

Main Accountabilities

  • Provides input into market intelligence activities, innovation and business development.
  • Performs pre-agreed secondary market researched or gathers pre-agreed market intelligence.
  • Looks at opportunities for retain accounts and / or cross-sell other exams services.
  • Flags and addresses performance issues in delivery and proactively seeks solutions.
  • Builds and develops networks around existing clients.
  • Works with Account Relationships Manager to resolve and manage (internal or external) complaints and requirements for support.
  • Leads on delivery of Exams promotional events and delivers product presentations to appropriate audiences within the B2B segment.
  • Monitors dashboard on B2B service level – reports from Schools and IELTS registrations systems.
  • Provides support for the wider Exams team when capacity is an issue at peak times

And will have the following skills and experience

  • Graduation in any subject
  • At least 2 years’ experience in B2B customer service environment
  • Experience building and maintaining stakeholder relationships
  • Ability to work in a way that promotes the safety and wellbeing of children

We can offer

  • Monthly salary BDT 46,809 (Consolidated)
  • Transport allowance of BDT 9000.00 per month plus other benefits according to the organisation’s policy
  • Professional development opportunities
  • Medical benefits upon confirmation on the post for the staff and their family members (spouse/declared partner and children)
  • Experience of working in an international organisation includes good work life balance and flexible working hours

Only shortlisted applicants will be contacted and called for interview. We will only shortlist applications submitted on a British Council application form submitted electronically through jobs portal. Any hard copies of the application and incomplete application in the portal will not be accepted.

To apply, please click on the following link that will take you to the Jobs portal of British Council
Apply here

Closing date: 20 May 2019

“The British Council believes that all children have potential and that every child matters - everywhere in the world. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989”

“The British Council is committed to a policy of equal opportunity. Our policy aims to ensure that no job applicant or employee receives less favourable treatment on the grounds of gender, age, disability, ethnicity, religion or marital status. We guarantee an interview to disabled candidates who meet the essential criteria”