BRAC Bank PLC is a full-service private commercial bank in Bangladesh, aiming to become the most trusted, innovative and inclusive bank, driven by purpose and powered by people. It plays a pivotal role in shaping the country's financial future, with a clear focus on sustainability. With the highest market capitalization, the highest international shareholding and the country’s best credit rating, the bank leads the Bangladesh banking industry in key financial metrics. BRAC Bank is considered the standard bearer of good governance, ethics and values-based banking. BRAC Bank today serves as a trusted partner for individuals and businesses across every segment of the economy - Small & Medium Enterprises (SME), Corporate & Institutional and Retail Banking.
BRAC Bank seeks an ambitious, intelligent, purpose-driven, and enthusiastic individual for the following position in its Retail Banking Division:
Hold regular meetings with clients to introduce a wide range of retail products and services, ensuring customer satisfaction with the quality and consistency of service delivery.
Based on the credit worthiness of the client, offer the Bank’s products and services including salary accounts, loans, cards, and deposits by making proactive sales efforts and capitalizing on cross-selling opportunities to achieve sales targets.
Ensure clients clearly understand and agree to all features, applicable fees, terms, and conditions of the products and services.
Identify existing and potential client relationships to unlock additional revenue opportunities.
Monitor the team’s portfolio health by maintaining PAR & NPL rates as per defined norms; speak to clients directly to drive collections as may be required.
Consistently deliver high levels of customer service by addressing queries effectively, escalating complex issues appropriately, and maintaining customer satisfaction in line with the Bank’s service quality standards.
Ensure flawless execution of client relationship transactions by maintaining accurate records, responding promptly to customer requests, and ensuring full compliance with the Bank’s policies, procedures, and regulatory requirements.
KEY QUALIFICATIONS:
Bachelor’s degree from a reputed university with satisfactory academic record.
Minimum 3 years’ experience in relevant role in Banks/ NBFIs.
Experience in selling Retail products will get preference.
Proficient in Customer Excellence & Relationship Management.
Frequent mobility and reallocation are mandatory.
Excellent interpersonal, negotiation and communication skills.
BRAC Bank is a values-driven organization that prioritizes the protection of all its stakeholders, including coworkers and the community we work in, from harassment, abuse, neglect, exploitation, and discrimination. As an equal opportunity enabler, BRAC Bank encourages applications from any gender-diverse individuals and persons living with a disability. We consider personal persuasion to be a disqualification of candidature.
If you are interested in taking up the challenge, please ‘Apply Online’.
Only short-listed candidates will be communicated for the next stage as per the recruitment process. BRAC Bank reserves the right to accept or reject any application without assigning any reason whatsoever.
BRAC Bank does not charge any fee at any stage of the recruitment process.
