BRAC Bank PLC is a full-service private commercial bank in Bangladesh, aiming to become the most trusted, innovative and inclusive bank, driven by purpose and powered by people. It plays a pivotal role in shaping the country's financial future, with a clear focus on sustainability. With the highest market capitalization, the highest international shareholding and the country’s best credit rating, the bank leads the Bangladesh banking industry in key financial metrics. BRAC Bank is considered the standard bearer of good governance, ethics and values-based banking. BRAC Bank today serves as a trusted partner for individuals and businesses across every segment of the economy - Small & Medium Enterprises (SME), Corporate & Institutional and Retail Banking.
BRAC Bank seeks an ambitious, intelligent, purpose-driven, and enthusiastic individual for the following position in its Operations Division:
Manager, Trade Operations
Employment Type: Full-time
Job Grade: SPO
Job Location: Dhaka
KEY RESPONSIBILITIES:
Acting as the primary point of contact for Trade Operations related issues for both internal and external stakeholders.
Providing prompt response to incoming query/mail that is initiated by internal/external stakeholders and allocated the transaction to the concerned processing team.
Monitoring and following up on end-to-end transaction flow for Service Level Agreement adherence and improving Turn Around Time.
Notifying the Priority Trade clients of transaction completion through mail.
Resolving client inquiries, complaints, and escalations to concern Relationship Managers /Transaction Banking Team for any exception.
Providing necessary registers, updates, and data as required by clients and relationship units.
Providing proactive support, advisory services and guidance to clients on trade-related matters.
Regular client visits along with Relationship/ Transaction Banking team for service requirements, feedback, and advisory services for any complex/customized transactions.
Collaborating with internal departments to address client needs effectively.
Maintain daily transaction log and circulate the delayed transactions processing/client query at the day-end to concern relationship team and TD team.
Acting as Trade Transaction Owner for end-to-end transactions for priority target clients.
KEY QUALIFICATIONS:
Bachelor’s/Master’s degree from a reputed university with satisfactory academic record. A degree in Business Administration, Economics, Bank Management or related field is preferred.
Minimum 6-10 years’ experience in a Bank or Non-Bank Financial Institution.
Sound Banking knowledge in Import, Export & Bank Guarantee Transactions.
Good computer skills (MS Word, MS XL, Power point).
Trade certifications will be an added advantage.
Good interpersonal and communication skills.
Positive and energetic.
Customer-centric, self-motivated, a team player, and capable of meeting deadlines.
BRAC Bank is a values-driven organization that prioritizes the protection of all its stakeholders, including coworkers and the community we work in, from harassment, abuse, neglect, exploitation, and discrimination. As an equal opportunity enabler, BRAC Bank encourages applications from any gender-diverse individuals and persons living with a disability. We consider personal persuasion to be a disqualification of candidature.
If you are interested in taking up the challenge, please 'Apply Online’.
Only short-listed candidates will be communicated for the next stage as per the recruitment process. BRAC Bank reserves the right to accept or reject any application without assigning any reason, whatsoever.
BRAC Bank does not charge any fee at any stage of the recruitment process.
