BRAC Bank PLC is a full-service private commercial bank in Bangladesh, aiming to become the most trusted, innovative and inclusive bank, driven by purpose and powered by people. It plays a pivotal role in shaping the country's financial future, with a clear focus on sustainability. With the highest market capitalization, the highest international shareholding and the country’s best credit rating, the bank leads the Bangladesh banking industry in key financial metrics. BRAC Bank is considered the standard bearer of good governance, ethics and values-based banking. BRAC Bank today serves as a trusted partner for individuals and businesses across every segment of the economy - Small & Medium Enterprises (SME), Corporate & Institutional and Retail Banking.
BRAC Bank PLC is currently seeking a highly motivated, intelligent, and purpose-driven professional to join its Digital Banking Division in the following position:
Manager/ Senior Manager, Digital Business and Payments
Employment Type: Full-time
Grade: SPO /AVP
KEY RESPONSIBILITIES:
Build strong cross-functional relationships to drive alignment and support for initiatives.
Participate in regular team meetings, performance reviews, and development sessions to maintain high performance and engagement standards.
Assist the Line Manager in formulating a digital strategy to define a distinctive proposition for target segments to maintain a leadership position in the market for digital transactions.
Align all stakeholders with the processes, agreements, and SLAs related to digital solutions.
Ensure service marketing and promotional communication.
Work closely with the marketing team to address customer acquisition, retention, and attrition management for customers who perform transactions (fund transfers, payments).
Monitor and track transaction volumes and ensure effective transaction migration.
Monitor portfolio health through daily reporting and action based on the analysis.
Collaborate with the product team, technology team, and service operation team to implement and troubleshoot (as required)
Work closely with the brand and marketing teams to promote products across various channels.
KEY QUALIFICATIONS:
Post-graduation/Graduation preferably in Business Administration, from a reputed university with a satisfactory academic record.
Minimum 5 years of relevant experience, preferably in banking, with strong team management and execution capabilities
Proficient in banking fundamentals, knowledge, products, processes, compliance, and fraud prevention.
Demonstrated capability in effective communication, coordination, and stakeholder management.
Proficiency in market intelligence, business planning, and forecasting.
Be customer-centric, self-motivated, a team player, and capable of meeting deadlines.
BRAC Bank is a values-driven organization that prioritizes the protection of all its stakeholders, including coworkers and the community we work in, from harassment, abuse, neglect, exploitation, and discrimination. As an equal opportunity enabler, BRAC Bank encourages applications from any gender-diverse individuals and persons living with a disability. We consider personal persuasion to be a disqualification of candidature.
If you want to take up the challenge, please 'Apply Online.'
Only short-listed candidates will be communicated for the next stage as per the recruitment process. BRAC Bank reserves the right to accept or reject any application without assigning any reason, whatsoever.
BRAC Bank does not charge any fee at any stage of the recruitment process.
