BRAC Bank PLC is a full-service private commercial bank in Bangladesh, aiming to become the most trusted, innovative and inclusive bank, driven by purpose and powered by people. It plays a pivotal role in shaping the country's financial future, with a clear focus on sustainability. With the highest market capitalization, the highest international shareholding and the country’s best credit rating, the bank leads the Bangladesh banking industry in key financial metrics. BRAC Bank is considered the standard bearer of good governance, ethics and values-based banking. BRAC Bank today serves as a trusted partner for individuals and businesses across every segment of the economy - Small & Medium Enterprises (SME), Corporate & Institutional and Retail Banking.
BRAC Bank seeks an ambitious, intelligent, purpose-driven, and enthusiastic individual for the following position in its SME Banking Division:
Officer, Market Intelligence & Transformation
Employment Type: Full-time
Job Grade: OG-I -OG-II
Job Location: Dhaka
Key Responsibilities:
Implement a clearly defined and compelling digital strategy for the company’s future as required.
Collaborate with teams to ensure seamless adoption of digital solutions across the SME Banking channels with a focus on customer satisfaction.
Escalate issues as necessary, provide updates, share insights, and seek guidance when needed.
Own and centrally monitor the digital innovation project portfolio.
Foster collaboration, knowledge sharing, and digital best practices among partners and colleagues to strengthen a robust digital ecosystem.
Measure ROI on digital projects, refine approaches to ensure optimal investment in tools and resources.
Build, manage, and expand both internal and external digital innovation ecosystems.
Map customer, employee, and stakeholder journeys to continuously refine and enhance digital experiences.
Collaborate with cross-functional teams to generate innovative digital solutions for products, services, processes, customer experience, marketing channels, and business models.
Work with Human Resources to attract, retain, assess and develop digitally capable talent across the organization.
Participate in meetings to represent work group perspective and share information.
Build and maintain strong relationships with key stakeholders to identify evolving business requirements and potential solutions.
Key Qualifications:
Bachelor’s degree from a reputed university with a satisfactory academic record.
Minimum one year of experience in relevant field is preferred; experience in SME Banking/ Branch Banking/Product & Process Development/Project Management related functionalities will be an added advantage.
Strong analytical skills with familiarity in analytical tools such as Python, R, SQL, Power BI, Excel.
Proactive, hardworking, self-motivated, target-oriented, with the ability to perform under pressure.
Ability to build strong working relationships across all levels of the organization.
Openness to mitigate customer queries as required
Flexibility to accept changes in job function, location, and area of operation.
Outgoing personality who can lead and inspire teams.
BRAC Bank is a values-driven organization that prioritizes the protection of all its stakeholders, including coworkers and the community we work in, from harassment, abuse, neglect, exploitation, and discrimination. As an equal opportunity enabler, BRAC Bank encourages applications from any gender-diverse individuals and persons living with a disability. We consider personal persuasion to be a disqualification of candidature.
If you are interested in taking up the challenge, please ‘Apply Online’.
Only short-listed candidates will be communicated for the next stage as per the recruitment process. BRAC Bank reserves the right to accept or reject any application without assigning any reason, whatsoever.
BRAC Bank does not charge any fee at any stage of the recruitment process.
