BRAC Bank PLC is a full-service private commercial bank in Bangladesh, aiming to become the most trusted, innovative and inclusive bank, driven by purpose and powered by people. It plays a pivotal role in shaping the country's financial future, with a clear focus on sustainability. With the highest market capitalisation, the highest international shareholding and the country’s best credit rating, the bank leads the Bangladesh banking industry in key financial metrics. BRAC Bank is considered the standard bearer of good governance, ethics and values-based banking. BRAC Bank today serves as a trusted partner for individuals and businesses across every segment of the economy - Small & Medium Enterprises (SME), Corporate & Institutional and Retail Banking.

BRAC Bank is currently looking for an ambitious, intelligent, goal-oriented, enthusiastic individual for the following position in its Distribution Network Division:

Universal Officer, Distribution Network Division

The primary focus of the role is on Services (Cash/ Non-cash) and Business. This combination offers better skills and career growth to become a banking all-rounder.

Key Responsibilities:

• Ensure General Banking services based on customer requirement through Digital and Physical means
• Receive and pay cash over the counter meticulously through Core Banking System
• Ensure welcoming and responsive customer service by using both job-related technical knowledge and interpersonal skills and answer all sorts of customer queries
• Strictly maintain AML/KYC-related guidelines while providing service and flag any suspicious activity to the immediate supervisor or BAMLCO.
• Achieve set targets in terms of deposits, loans, credit cards, account opening, and other pillars set by management
• Primarily approve/process account opening, closing modification of the accounts, pay order and sanchaypatra, credit card related requests, and any other service requests permissible by the bank
• Resolve customer complaints/issues by communicating with/redirecting to the supervisor or appropriate department of the bank
• Ensure documentation and processes follow the bank’s policy and standards while handling customer requests to cover all perceivable risks and mitigate the same
• Prepare different kinds of internal and external reports and ensure their timely submission
• All other banking activities as assigned by line manager

Key Qualifications

• Masters/ bachelor’s degree from a reputed university with a satisfactory academic track record
• Minimum two years of experience with a proven track record in a relevant field will get preference
• Freshers are also encouraged to apply
• Strong command over Microsoft Office and conceptual understanding of banking/ financial software
• Good interpersonal communication skills to maintain a professional relationship with internal and external customers
• Ability to work in a team
• Proficient in customer centricity, self-propelled, and capability to meet deadlines

BRAC Bank is a values-driven organization and believes in protecting all its stakeholders, including the coworkers and the community we work in, from all forms of harassment, abuse, neglect, exploitation, and discrimination. As an equal opportunity enabler, BRAC Bank encourages applications from any gender-diverse individuals and people living with a disability. We consider personal persuasion as a disqualification of candidature.

If you want to take up the challenge, please 'Apply Online.'

Only short-listed candidates will be communicated for the next stage as per the recruitment process. BRAC Bank reserves the right to accept or reject any application without assigning any reason, whatsoever.

BRAC Bank does not charge any fee at any stage of the recruitment process.