BRAC Bank, a leading sustainable bank in Bangladesh, is committed to becoming the best bank in the country. It has pioneered SME Banking in Bangladesh and offers a comprehensive range of banking services to individuals and business entities. BRAC Bank stands out as a beacon of financial inclusion with solid financials, top credit ratings, and numerous accolades.
The bank is currently looking for an ambitious, intelligent, goal-oriented and enthusiastic individual for the following position in its Alternate Banking Channels Division:
Respond to customer queries and complaints exclusively through email in a timely and professional manner.
Ensure that all written communications are clear, concise, and grammatically correct.
Analyze customer issues carefully and provide accurate solutions or collaborate with cross-functional teams to resolve complex issues.
Maintain service quality standards such as First Contact Resolution (FCR) and work dedicatedly to ensure Turnaround Time (TAT).
Identify recurring issues and suggest improvements to processes and FAQs.
Provide feedback from customers to management to improve products, services, and customer experience.
Ensure confidentiality and data security of all customer-related information.
KEY QUALIFICATIONS:
Four-year graduation in any discipline from any UGC-approved or accredited foreign university.
Fresh candidates are encouraged to apply but previous experience in email-based customer service or similar roles is highly preferred.
Excellent command on written English with strong comprehension.
Ability to manage multiple queries efficiently while meeting deadlines.
Computer literacy and familiarity with MS Office/Email platforms.
Willingness to work in roster shifts.
Proficient in customer centricity, self-propelled, and capability to meet deadlines
BRAC Bank is a values-driven organization that protects all its stakeholders, including the coworkers and the community we work in, from harassment, abuse, neglect, exploitation, and discrimination. As an equal opportunity enabler, BRAC Bank encourages applications from any gender-diverse individuals and persons living with a disability. We consider personal persuasion to be a disqualification of candidature.
If you want to take up the challenge, please 'Apply Online'.
Only shortlisted candidates will be contacted for the next stage as part of the recruitment process. BRAC Bank reserves the right to accept or reject any application without providing a reason, whatsoever.
BRAC Bank does not charge any fees at any stage of the recruitment process.
