BRAC Bank, a leading sustainable bank in Bangladesh, is committed to becoming the best bank in the country. It has pioneered SME Banking in Bangladesh and offers a comprehensive range of banking services to individuals and business entities. BRAC Bank stands out as a beacon of financial inclusion with solid financials, top credit ratings, and numerous accolades.
BRAC Bank seeks an ambitious, intelligent, purpose-driven, and enthusiastic individual for the following position in its Retail Banking Division:
Relationship Officer/ Senior Relationship Officer, Retail Sales
BRAC Bank offers a wide array of financial products like savings account, salary account etc. to its customers. The role holder will be the first level of customer interaction who will be responsible for creating new client relationships as well as helping deepen relationships with the existing clients. Relationship Officer/ Senior Relationship Officer, Retail Sales are required to operate in a specific catchment, wherein they can identify new customers for selling the retail products of the bank.
Employment Type: Full-time
KEY RESPONSIBILITIES:
- Achieve the agreed individual sales target (asset, liabilities & cards) and ensure compliance with the bank’s policies and procedures
- Identify sales prospects and conduct business development activities
- Follow up on new leads and referrals to generate business and ensure retention of business
- Collect and study customer documents to assess current credit worthiness of customer
- Collect other KYC documents and related documents for processing application for banking products or services
- Ensure consistently high levels of customer experience and deal with customer queries effectively, escalate complex problems, to maintain a high degree of customer satisfaction in line the with Bank’s service quality standards
- Follow up aggressively with defaulting customers to ensure PAR & NPL rates are as per defined norms of the Bank
KEY QUALIFICATIONS:
- Graduation/Post Graduation from a reputed institution with a satisfactory academic track record
- Minimum one year of working experience in sales, preferably in banking/financial institutions
- Good interpersonal & communication skills
- Strong command over Microsoft Office Package
- Aware of customer centricity, self-propelled, and capability to meet deadlines
BRAC Bank is a values-driven organization that prioritizes the protection of all its stakeholders, including coworkers and the community we work in, from harassment, abuse, neglect, exploitation, and discrimination. As an equal opportunity enabler, BRAC Bank encourages applications from any gender-diverse individuals and persons living with a disability. We consider personal persuasion to be a disqualification of candidature.
If you want to take up the challenge, please 'Apply Online.'
Only short-listed candidates will be communicated for the next stage as per the recruitment process. BRAC Bank reserves the right to accept or reject any application without assigning any reason whatsoever.
BRAC Bank does not charge any fee at any stage of the recruitment process.
Application Deadline: August 10, 2024 |
