BRAC Bank is one of the top sustainable banks in Bangladesh. Established with a view to financial inclusion, BRAC Bank is the pioneer of SME Banking in Bangladesh, delivering a full array of banking services to individuals and business entities. Its strong financials, along with the best credit rating from the top global and local rating agencies and numerous recognitions, speak of the bank's aspiration towards being the best bank in the country.

BRAC Bank is currently looking for a number-driven, digitally savvy, intelligent, goal-oriented, enthusiastic individual for the following mid-level leadership position in its Technology Division:

Head of Enterprise Applications Management

Employment Type: Full Time

KEY RESPONSIBILITIES

  • Lead, supervise and manage the application management team to ensure that IT applications are designed, built, deployed, and performed efficiently in line with the organization's business and financial needs;
  • Responsible for ensuring overall application management and smooth operations and support (service request, technical support, incident & problem management), system availability following the agreed SLA & KPIs, and management reporting, and managing IT applications including licensing, products, services, and regulatory compliance;
  • Develop and maintain relevant performance metrics to assess the system and data integrity including release planning, execution, and quality assurance;
  • Develop and maintain strong working relationships with business stakeholders at all levels to understand their business drivers and work to deliver/promote technical solutions as appropriate;
  • Develop and drive a high-level application management strategy that ensures high-quality support at a fast pace, as well as take a hands-on approach to implement that strategy;
  • Assist and ensure to provide best-in-class support services to ensure the prompt resolution of all requests in line with the service/operational level expectations;
  • Ensure change control for applications and ensure thorough system/UAT testing before a full and controlled release lead, hire, train, develop, organize and motivate the enterprise systems management team;
  • Manage supplier and vendor relationships to ensure that existing applications are optimized to meet business needs;
  • Ensure compliance with controls, policies, and procedures as per auditors' and monitor's recommendations;
  • Follow and establish best practices such as ISO, service management, and ITIL standards.

KEY QUALIFICATIONS

  • Post-graduation from a reputed university with a satisfactory academic track record; 
  • Degree in Bachelor of Science (B.Sc.) or Master of Science (M.Sc.) in Computer Science and Engineering (CSE) or equivalent degree will be preferred;
  • Minimum 10 to 12 years of solid experience in application management/ maintenance/ development and team leader in a large information technology environment;
  • Experience in working in the financial or telecom industry is preferable;
  • Strong leadership and team management capability;
  • Solid experience in managing, maintaining, and developing applications such as banking applications, ERP, mobile apps, document management systems, loan origination systems, and internet banking applications;
  • Hands-on experience in ISO, ITIL, service management, availability, and release management;
  • Sound knowledge of the application architecture, development life cycle, development languages (i. e. .Net, Java), and databases (i. e. Oracle, SQL server);
  • Ability to work under pressure, problem-solving and team player;
  • Can-do attitude; proactive and passionate;
  • Good communication and interpersonal skills;
  • Customer-centric, results-oriented, and self-propelled.

BRAC Bank is a values-driven organization and believes in protecting all its stakeholders, including the employees and the community we work with, from all forms of harassment, abuse, neglect, exploitation, and discrimination. As an equal opportunity employer, BRAC Bank encourages applications from any gender-diverse individual and person living with disability. We consider personal persuasion as disqualification of candidature

If you are interested in taking up the challenge, please 'Apply Online'. 

Only short-listed candidates will be communicated for the next stage as per the recruitment process. BRAC Bank reserves the right to accept or reject any application without assigning any reason whatsoever.

BRAC Bank does not charge any fee at any stage of the recruitment process

Application Deadline: November 12, 2022