BRAC Bank is a value-based organization and one of the most sustainable banks in Bangladesh. Established with a view to financial inclusion, BRAC Bank is the pioneer of SME Banking in Bangladesh, delivering a full array of banking services to individuals and business entities. Its strong financials, along with the best credit rating from the top global and local rating agencies and numerous recognitions, speak of the bank's aspiration towards becoming the best bank in the country.

BRAC Bank is currently looking for an ambitious, intelligent, goal-oriented, enthusiastic individual for the following position in its Technology Division:

Senior Manager, System Support and Service Operations

KEY RESPONSIBILITIES:

• Maintain and enhance IT governance framework, including implementation of industry standards and best practices such as ISO, ITIL, COBIT, etc.;
• Ensure IT compliance by maintaining all regulatory, statutory, and legal obligations;
• Design and implementation of processes (incident management, problem management, change management, capacity management, service level management, asset management, etc.) and ensure process adherence across all service owners;
• Coordination of all kinds of IT audit processes, including compliance audits, information security audits, Bangladesh Bank IT audits, and external IT Audits;
• Implementing ITSM standards like ISO 20000, ISO/IEC 27001, etc. and ITSM applications like HP Service Manager, Symphony Summit, ManageEngine, Service Now, BMC Remedy, SCSM, etc. in a large organization in Bangladesh;
• Managing technology project implementations in an organized and effective manner by ensuring that all projects are delivered on time within scope and budget; coordination with internal resources and third parties/vendors for the flawless execution of projects;
• Monitoring progress, tracking project performance, and managing reports and comprehensive project documentation (spreadsheets, diagrams, and process maps); measure project performance using appropriate tools and techniques; 
• Managing Technology Service Desk, application, and systems support function; managing C level support with priorities;
• Managing end-user computing portfolio concerning risk, cost control, governance, compliance, and performance objectives;
• Supporting cross-functional activities for new applications UAT, roll out, and implementation;
• Proactively manage budgets, vendors, working closely with the BBL procurement team, conducting PoCs, product and partner selection;
• Proficient in customer centricity, team player, and keen to develop others.

KEY QUALIFICATIONS:

• Bachelor's degree in CSE/EEE/ETE/ECE from reputed universities with a satisfactory academic track record; a Master of Business Administration (MBA) in a relevant field will be an added advantage;
• 8-10 years of professional experience in IT governance, IT systems support, end-user computing, and demand management;
• A clear understanding of IT audit methodologies, IT governance and standardization process, and policies;
• Hands-on implementation experience in ITSM applications, project and demand management framework, ISO 20K, and ISMS;
• Sound knowledge of latest tools, technologies, and systems. In-depth understanding of enterprise-level software, hardware, infrastructure, and applications;
• Enterprise level presentation along with documentation skills;
• Excellent client-facing and internal communication skills.

BRAC Bank is a values-driven organization and believes in protecting all its stakeholders, including the employees and the community we work with, from all forms of harassment, abuse, neglect, exploitation, and discrimination. As an equal opportunity employer, BRAC Bank encourages applications from any gender-diverse individuals and people with disabilities. We consider personal persuasion as disqualification of candidature

If you are interested in taking up the challenge, please 'Apply Now'. 

Only short-listed candidates will be communicated for the next stage as per the recruitment process. BRAC Bank reserves the right to accept or reject any application without assigning any reason whatsoever.

BRAC Bank does not charge any fee at any stage of the recruitment process.

Application Deadline: June 18, 2022