BRAC Bank, the pioneer of SME Banking in Bangladesh, delivers a full array of banking services to individuals and business entities. Its financial results, along with the best credit rating from the top-rated global and local agencies and multiple best financial report awards, speak of the bank's aspiration, transparency, and teamwork towards becoming the best bank in the country. 

BRAC Bank is currently looking for an ambitious, intelligent, goal-oriented, enthusiastic individual for the following position in its Distribution Network Division:

Universal Officer - Corporate Services

The Corporate Service Executive role primarily focuses on both cash and non-cash services to the institutional customers of the bank. This combination offers greater skills and career growth to the incumbents to grow as banking all-rounders.

Key Responsibilities:

• Provide a welcoming and responsive corporate customer service (cash & non-cash) by using both job-related knowledge and interpersonal skills, and answer all sorts of corporate customer queries;
• Provide the counter cash and non-cash service requirements of corporate customers;
• Strictly maintain AML/KYC-related guidelines while providing services, and do the prescribed job as per policy;
• Ensure that effective processes and controls are in place with clear responsibility and accountability for the prevention of money laundering, miss-selling, misrepresentation, fraud, and customer risks in line with the bank’s policies and standards;
• Resolve customer complaints/issues by communicating with/redirecting to the supervisor or appropriate department of the bank; 
• Assist the BM/BOM to ensure smooth coordination with corporate client and keep high-quality interpersonal relationships with relevant departments (CRM, CAD, Product teams, Communication, HR etc.);
• Thoroughly check the cash withdrawal instruments before payments, such as verification of signature, date, words, figure, validity of the instrument etc.; 
• Receive and process other banks’ clearing instruments after necessary verification; 
• Ensure that documentation and processes follow the bank’s policy and standards while handling customer requests to cover all perceivable risks and mitigate the same;
• Process requests related to accounting opening and maintenance, digital onboarding and usage, security item requisition and delivery, and any other service requests permissible by the bank;
• Prepare different internal and external reports, and ensure their timely submission.

Key Qualifications

• 4-year graduation from any reputed university with a satisfactory academic track record;
• Minimum 3 years of experience in Branch Banking and handling Corporate Client Services is mandatory;
• Strong command over Microsoft Office and conceptual understanding of banking/ financial software;
• Good interpersonal communication skills to maintain a professional relationship with internal and external customers;
• Ability to work in a team;
• Proficient in customer centricity, self-propelled, and capable of meeting deadlines.

BRAC Bank is a values-driven organization and believes in protecting all its stakeholders, including the employees and the community we work with, from all forms of harassment, abuse, neglect, exploitation, and discrimination. As an equal opportunity employer, BRAC Bank encourages applications from any gender-diverse individuals and people with disabilities. BRAC Bank does not charge any fee at any stage of the recruitment process. We consider personal persuasion as disqualification of candidature

If you are interested in taking this challenge, please 'Apply Online'. 

Only short-listed candidates will be communicated for the next stage as per the recruitment process. BRAC Bank reserves the right to accept or reject any application without assigning any reason whatsoever

Application Deadline: June 13, 2022