BRAC Bank Limited, pioneer in SME Banking, delivers a full array of banking services to individuals as well as business entities. Our financial results along with the best credit rating and best financial report awards speak of our aspiration, transparency and teamwork towards common objectives. While we thrive in present, we invest simultaneously for the future – upgraded core banking system in Finacle 10, first local bank to roll out Oracle ERP, process alignment with best practices and many more. However, this feat of providing a comprehensive range of solutions to its customers would not be possible without our diversified business model and unmatched network of 187 branches, 460 ATMs, 456 SME Unit Offices, 11 Regional Operations Offices and 224 remittance delivery points.

To support its continuous business growth, BRAC Bank is currently looking for ambitious, smart, goal-oriented, enthusiastic individuals for the following position in Retail Banking Division:

Supervisor, Call Centre

Employment Type: Full Time Employment
Job Location: Dhaka


  • Assist in the setting targets for individuals and teams;
  • Be available to support call centre agents, whenever required, including taking escalated calls;
  • Responsible for real-time monitoring of the floor to ensure expected level of service through proper management of break plan, call-handling times and others;
  • Have the ability to coach, train and motivate the employees and evaluate their performance on a daily, weekly and monthly basis;
  • Responsible to minimize risks through adhering to proper process, policies and records;
  • Ability to suggest methods to improve area of operations, efficiency and services for both internal and external customers;
  • Assists the manager with daily operation of the call centre including staffing, training, scheduling and others;
  • Responsible to work with stakeholders to maximize customer satisfaction.


  • Masters/Bachelor’s degree in any discipline from reputed universities, with satisfactory academic track record.
  • Minimum 3 years’ of experience in Call Centre.
  • Passionate about customer service.
  • Adequate knowledge on product, process and system.
  • Extrovert personality with good communication, interpersonal and negotiation skills.
  • Strong command over Microsoft Word, Excel and PowerPoint.

Female candidates are highly encouraged to apply.

Only short listed candidates will be invited for the interview as per recruitment process.

BRAC Bank reserves the right to accept or reject any application without assigning any reason whatsoever.

If you are interested to be a part of this diversified BRAC Bank family, please Apply Online.

BRAC Bank does not charge any fee at any stage of the recruitment process.

Please note that BRAC Bank is an equal opportunity employer. Any form of persuasion will disqualify the candidature before or after the final selection.

Application Deadline: September 12, 2019