BRAC Bank Limited, pioneer in SME Banking, delivers a full array of banking services to individuals as well as business entities. Our financial results along with the best credit rating and best financial report awards speak of our aspiration, transparency and teamwork towards common objectives. While we thrive in present, we invest simultaneously for the future – upgraded core banking system in Finacle 10, first local bank to roll out Oracle ERP, process alignment with best practices and many more. However, this feat of providing a comprehensive range of solutions to its customers would not be possible without our diversified business model and unmatched network of 187 branches, 460 ATMs, 456 SME Unit Offices, 11 Regional Operations Offices and 224 remittance delivery points.

To support its continuous business growth, BRAC Bank is currently looking for ambitious, smart, goal-oriented, enthusiastic individuals for the following position in Retail Banking Division:

Complaint Analyst, Call Centre

Employment Type: Full Time Employment
Job Location: Dhaka


  • Responsible for pre-screening of all complaints to identify the actionable.
  • Ability to identify corrective and preventative actions to facilitate complaint closure.
  • Respond to audit issues and questions generated internally and externally with regard to customer complaints
  • Perform tasks to obtain adequate information to ensure proper documentation and closure of each complaint.
  • Identify, generate and publish complaint reports to the management.
  • Coordinate with different stakeholders to arrange necessary training on new product and services.


  • Masters/Bachelor’s degree in any discipline from reputed universities with satisfactory academic track record.
  • Minimum 3 years’ experience in Call Centre or Complaint Management.
  • Passionate about customer service.
  • Adequate knowledge on product, process and system.
  • Extrovert personality with good communication, interpersonal and negotiation skill.
  • Strong command over Microsoft Word, Excel and PowerPoint.

Female candidates are highly encouraged to apply.

Only short listed candidates will be invited for the interview as per recruitment process.

BRAC Bank reserves the right to accept or reject any application without assigning any reason whatsoever.

If you are interested to be a part of this diversified BRAC Bank family, please Apply Online.

BRAC Bank does not charge any fee at any stage of the recruitment process.

Please note that BRAC Bank is an equal opportunity employer. Any form of persuasion will disqualify the candidature before or after the final selection.  

Application Deadline: September 12, 2019