BRAC Bank Limited, the pioneer in SME Banking, delivers a full array of banking services to individuals as well as business entities. Our financial results along with the best credit rating and multiple best financial report awards speak of our aspiration, transparency and teamwork towards the objectives of becoming the best bank in the country. While we thrive in present, we invest simultaneously for the future – upgraded core banking system in Finacle 10, first local bank to roll out Oracle ERP, process alignment with best practices and many more. However, this feat of providing a comprehensive range of solutions to its millions of customers would not be possible without our diversified business model and an unmatched network of 187 branches, 376 ATMs, 96 CDMs, 461 SME unit offices, 9 Regional Operations Offices and 541 Agent Banking outlets.

To support its continuous business growth, BRAC Bank is currently looking for ambitious, result-oriented individuals with strong social skills and integrity in its Technology Division.

Officer/Associate Manager/Manager , Application Maintenance and Support (Application Management)

Employment Type: Full Time
Job Location: Dhaka

KEY RESPONSIBILITIES:

  • Ensure smooth IT Operation (service request, technical support, incident & problem management), system availability for banking domain like: Oracle Service BUS/middleware/Cash Management& Supply chain Financing/Document Management/Loan originating platform;
  • Handle incident management, bug resolution, ticket handling with ISO & ITIL standards;
  • Monitor support SLA, govern IT support process and do stakeholder reporting;
  • Aligns daily activities to accomplish strategic technology and business objectives;
  • Ensure periodic system health check and proper housekeeping as per Service Level Agreement (SLA) and Standard Operating Procedure (SOP);
  • Strong analytical, troubleshooting and problem-solving abilities including Root Cause Analysis and permanent fix;
  • Writing and modification of complex SQL procedures/queries/user defined functions/views/stored procedures;
  • Manage all aspects of the end to end capacity management & release management process;
  • Responsible for software support, defect analysis and fixation, implementation, training to user, support on live projects;
  • R&D, investigation and implement prevention strategies for user identifies complaints and perform necessary actions to resolve the application problems;
  • Management and stakeholder reporting, escalation and attention;
  • Data analyst & ADHOC reporting;
  • Day to day communication with vendor for support management & problem resolution;
  • Do necessary planning applications, infrastructure & team;
  • Manage relationships and coordinate work between different teams at different locations;
  • Do periodic planning, proactive risk & issue management, and cross-project dependencies.

KEY QUALIFICATIONS:

  • Bachelor of Science (BSc) or Master of Science (MSc) in Computer Science (CS) from a reputed university;
  • 3 to 8 years solid experience in Enterprise System maintenance. Experience in Financial industry is preferable;
  • Strong hands-on experience with creating Service Oriented Architecture/API based solutions using Java-based technologies and J2EE;
  • Strong Knowledge in Database, SQL and custom development is must;
  • Hands on experience in COBIT, ISO, ITIL is must;
  • Able to drive delivery and remove road blocker;
  • Experience in manage service vendor management will add value;
  • Proven track record in manage complex and large software development program and project. Experience in handling Manage service Development will add value;
  • The ability to influence stakeholders and work closely with them to determine acceptable solutions;
  • Able to work under pressure, problem solving & team playing attitude;
  • Proficient in customer centricity, self-propelled, team player and capability to meet deadlines.

MALE, FEMALE, OTHER GENDER AND PERSON WITH SPECIAL NEEDS ARE EQUALLY ENCOURAGED TO APPLY.

Only short-listed candidates will be invited for the interview as per the recruitment process. BRAC Bank reserves the right to accept or reject any application without assigning any reason whatsoever.

If you are interested to pursue this opportunity, please ‘Apply Online’

BRAC Bank does not charge any fee at any stage of the recruitment process. Please note that BRAC Bank is an equal employment organization. Any form of persuasion will disqualify the candidature. 

Application Deadline: August 15, 2021