BRAC Bank Limited, pioneer in SME Banking, delivers a full array of banking services to individuals as well as businesses. Our financial results along with country-best credit rating & multiple best financial report awards reflect our aspiration, transparency and teamwork. While we thrive in the present, we simultaneously invest for future – upgraded core banking system in Finacle 10, first local bank to rollout Oracle ERP, process alignment with best practices and many more. However, this feat of providing a comprehensive range of solutions to its millions of customers would not be possible without our diversified business model and unmatched network of 187 Branches, 448 ATMs, 456 SME Unit Offices, 100+ Agent Banking Outlets, 11 Regional Operations Office and 224 remittance delivery points.

To support its continuous business growth, BRAC Bank is currently looking for ambitious, smart, goal-oriented, enthusiastic individuals for the following position in Distribution Network Division:

Branch Sales & Service Officer

Employment Type: Full Time Employment
Job Grade: OG I, OG II, SO
Job Location: Anywhere in Bangladesh


  • Achieve set targets in terms of deposit and advances.
  • Ensure daily reports are done accurately and on timely basis
  • Increase the customer base.
  • Provide friendly and responsive customer service by using skills for excellent customer service
  • Interview and answer all sorts of customer queries
  • Help the BM to handle customer complaints in a positive manner and converting complaints into service improvement opportunities
  • Delivering solution or redirecting problems to the BOM
  • Assist the BOM to coordinate with relevant departments (Credit approval team, Asset Ops, Communications, Regulatory Affairs, Branches, Management, etc.) for customer service
  • Ensure that any or all expenses for the branch are processed as per policy and with due diligence


  • Minimum Bachelors’ degree, preferably in Business Administration/Banking and Finance/ Marketing/ Management/ Economics, from a reputed university
  • Candidates with experience in relevant field will get priority
  • Should be able to speak fluent English and Bangla
  • Should have a good knowledge of local banking laws, regulations, and Negotiable Instrument Act
  • Should have basic Computer skills (word processing, spreadsheet, and presentation)
  • Should have initiative and drive to achieve set targets and service standards
  • Should have ability to manage and prioritize job and time
  • Should maintain satisfactory relationships with all departments


Only short listed candidates will be called for the interview as per recruitment process.

BRAC Bank reserves the right to accept or reject any application without assigning any reason whatsoever.

If you are interested to take this challenge, then please go to BRAC Bank’s Career Portal and apply by creating your detailed profile.

BRAC Bank does not charge any fee at any stage of the recruitment process.

Please note that BRAC Bank is an equal opportunity employer. Any form of persuasion will disqualify the candidature.

Application Deadline: August 17, 2019