BRAC Bank Limited, a pioneer in SME Banking, delivers a full array of banking services to individuals as well as business entities. Our financial results along with the best credit rating and multiple best financial report awards speak of our aspiration, transparency, and teamwork towards the objectives of becoming the best bank in the country. While we thrive in present, we invest simultaneously for the future – upgraded core banking system in Finacle 10, first local bank to roll out Oracle ERP, process alignment with best practices, and many more. However, this feat of providing a comprehensive range of solutions to its millions of customers would not be possible without our diversified business model and an unmatched network of 187 Branches, 376 ATMs, 96 CDMs, 457 SME Unit Offices, 9 Regional Operations Office and 503 Agent Banking outlets.

To support its continuous business growth, BRAC Bank is looking for an ambitious, smart, goal-oriented, enthusiastic individual for Technology Division.

Associate Manager, Help Desk and Regional Support

KEY RESPONSIBILITIES

• Ensuring the smooth operation of a system support function for Sylhet Regional Operation Center (ROC)/Sylhet regions including PAN Bank End-user support, End User Computing, connectivity, and communications.
• Working experience in location-based Systems Support/Infrastructure Support functions of a large company.
• Sound Knowledge of the latest tools, technologies, and systems. In-depth understanding of enterprise-level software, hardware, infrastructure, and applications.
• Executing technology projects and system implementations in ROC/Regions in an organized and effective manner.
• Managing key stakeholders, ownership of IT issues and escalation to mitigate or improve underline IT issues.
• Should know about IT Service Management especially Incident Management, Problem Management, Change Management, Capacity Management.
• Should know about Bangladesh Bank ICT Policy, Audit and Compliance procedure of large commercial bank.

KEY QUALIFICATIONS

• Minimum Bachelor's degree in CSE/Computer Science/ETE/ECE/EEE from reputed universities with a satisfactory academic track record.
• Selected candidate must have to stay Sylhet and local people will be given preference
• 3-4 years of experience in Systems Support/Infrastructure Support Function of large local companies/MNC.
• Familiar with IT Service Management Standard (ISO 20000/ITIL).
• Hard working and Multitasking ability under pressure.
• Excellent communication skills.
• Hands-on experience in Project Coordination & Reporting.
• Must be familiar with any ITSM Applications 

FEMALE CANDIDATES ARE HIGHLY ENCOURAGED TO APPLY

Only short-listed candidates will be invited for the interview as per the recruitment process.

BRAC Bank reserves the right to accept or reject any application without assigning any reason whatsoever.

If you are interested to be a part of this diversified BRAC Bank family, then please Apply Online.

BRAC Bank does not charge any fee at any stage of the recruitment process.

Please note that BRAC Bank is an equal employment organization. Any form of persuasion will disqualify the candidature.

Application Deadline: April 24, 2021