BRAC Bank Limited, pioneer in SME Banking, delivers a full array of banking services to individuals as well as business entities. Our financial results along with the best credit rating and multiple best financial report awards speak of our aspiration, transparency and teamwork towards the objectives of becoming the best bank in the country. While we thrive in present, we invest simultaneously for the future – upgraded core banking system in Finacle 10, first local bank to roll out Oracle ERP, process alignment with best practices and many more. However, this feat of providing a comprehensive range of solutions to its millions of customers would not be possible without our diversified business model and an unmatched network of 187 branches, 376 ATMs, 96 CDMs, 457 SME unit offices, 9 Regional Operations Offices & 503 agent banking outlets.

To support its continuous business growth, BRAC Bank is currently looking for an ambitious, smart, goal-oriented, enthusiastic individual in Officer position for Account Services, Cards Operations & Asset & ROC Operations in its department under the Operations Division:

Officer, Operations Division

KEY RESPONSIBILITIES:

Cards Operations:

• Maintain and update Customer Dispute Complain tracker;
• Ensure and monitor the processing of Visa, MasterCard, JCB and NPSB issuing and acquiring dispute transactions;
• Execute financial entry in core banking and other relevant systems;
• Enhance up to date knowledge on dispute resolution process of Visa, MasterCard, JCB and NPSB guideline;
• Perform reconciliation of suspense General Ledger (GL) accounts;
• Prepare and submit dispute MIS and Reports to VISA, MasterCard for different operations and project;
• Meet the SLA (Service Level Agreement) and Assist the unit manager regarding audit compliance.

Account Services: 

• Ensure timely completion of daily BAU of account services;
• Conduct documentation due diligence/compliance review, escalate where necessary;
• Engage in different projects and perform various UAT within function and cross-function;
• Involvement in departmental automation projects;
• Input and verify customer’s data in the system;
• Communicate with internal business customers and other support units as required.

Asset & ROC Operations:

• SME and Retail loan file receive from CRM with proper acknowledgment and update/regularize documents;
• CIF (customer information) Creation, Modification, Verification and Tag with loan account;
• Create and verify loan and liability accounts;
• Making, posting and printing Pay-Orders;
• Stamp affixing and archiving file;
• Monitor and ensure all SME and Retail loan files docs and instrument;
• Deferral entry Monitoring and Regularization and periodically update all documentation deferrals and irregularities.

KEY QUALIFICATIONS:

• Minimum Bachelor's degree from reputed universities with a satisfactory academic track record;
• Relevant work experience will add value;
• Strong command over Microsoft Word, Excel, Access & PowerPoint & conceptual understanding of banking/financial software;
• Good interpersonal communication skills;
• Experience in project works will add value.

FEMALE CANDIDATES ARE HIGHLY ENCOURAGED TO APPLY

Only short-listed candidates will be invited for the interview as per the recruitment process.

BRAC Bank reserves the right to accept or reject any application without assigning any reason whatsoever.

If you are interested to be a part of this diversified BRAC Bank family, then please Apply Online.

BRAC Bank does not charge any fee at any stage of the recruitment process.

Please note that BRAC Bank is an equal employment organization. Any form of persuasion will disqualify the candidature.

Application Deadline: March 28, 2021