BRAC Bank Limited, a pioneer in SME Banking, delivers a full array of banking services to individuals as well as business entities. Our financial results along with the best credit rating and multiple best financial report awards speak of our aspiration, transparency, and teamwork towards the objectives of becoming the best bank in the country. While we thrive in present, we invest simultaneously for the future – upgraded core banking system in Finacle 10, first local bank to roll out Oracle ERP, process alignment with best practices, and many more. However, this feat of providing a comprehensive range of solutions to its millions of customers would not be possible without our diversified business model and an unmatched network of 187 Branches, 373 ATMs, 456 SME Unit Offices, 11 Regional Operations Office, 500+ Agent Banking outlets and 224 remittance delivery points.

To support its continuous business growth, BRAC Bank is looking for experienced application management resources for Technology Division.  The ideal candidate will have solid experience in application management (Support) & IT Operation (service request, technical support, incident & problem management).

Manager, Application Maintenance and Support

EMPLOYMENT TYPE: Full Time
Job Location: Dhaka

KEY RESPONSIBILITIES

  • Ensure smooth IT Operation (service request, technical support, incident & problem management), System availability for developed or procured IT software.
  • Handle incident management, bug resolution, ticket handling with ISO & ITIL standards
  • Monitor support SLA, govern IT support process, and do stakeholder reporting.
  • Aligns daily activities to accomplish strategic technology and business objectives.
  • Ensure periodic system health check and proper housekeeping as per Service Level
  • Agreement (SLA) as per Standard Operating Procedure (SOP)
  • Vendor communication
  • Writing and modification of complex SQL procedures/queries/user-defined functions/views/stored procedures
  • Manage all aspects of the end-to-end Capacity Management & Release management process.
  • Responsible for software support, defect analysis and fixation, implementation, training to the user, support on live projects.
  • R&D, investigation and implement prevention strategies for users to identify complaints and perform necessary actions to resolve the application problems.
  • Management and stakeholder Reporting, Escalation, Attention.
  • Data analyst & business intelligence reporting
  • Day to day communication with the vendor for support management & problem resolution
  • Do necessary planning applications, infrastructure & team.
  • Manage relationships and coordinate work between different teams at different locations
  • Do periodic planning, proactive Risk & issue management, and cross-project dependencies.

KEY QUALIFICATIONS

  • Bachelor of Science (BSc) or Master of Science (MSc) in Computer Science (CS) from a reputed university.
  • 5 to 8 years solid experience in IT Application Operation / Support in a large development environment. Experience in the Financial Industry is preferable.
  • Strong knowledge in Database, SQL, and custom development is a must.
  • Hands-on experience in ISO, ITIL
  • Able to drive delivery and remove road blocker.
  • Experience in Manage service vendor management will add value.

FEMALE CANDIDATES ARE HIGHLY ENCOURAGED TO APPLY

Only short-listed candidates will be invited for the interview as per the recruitment process.

BRAC Bank reserves the right to accept or reject any application without assigning any reason whatsoever.

If you are interested to be a part of this diversified BRAC Bank family, then please Apply Online.

BRAC Bank does not charge any fee at any stage of the recruitment process.

Please note that BRAC Bank is an equal employment organization. Any form of persuasion will disqualify the candidature.

Application Deadline: March 20, 2021