BRAC Bank Limited, a pioneer in SME Banking, delivers a full array of banking services to individuals as well as business entities. Our financial results along with the best credit rating and multiple best financial report awards speak of our aspiration, transparency, and teamwork towards the objectives of becoming the best bank in the country. While we thrive in present, we invest simultaneously for the future – upgraded core banking system in Finacle 10, first local bank to roll out Oracle ERP, process alignment with best practices, and many more. However, this feat of providing a comprehensive range of solutions to its millions of customers would not be possible without our diversified business model and an unmatched network of 187 Branches, 373 ATMs, 456 SME Unit Offices, 11 Regional Operations Office, 500+ Agent Banking outlets and 224 remittance delivery points.

To support its continuous business growth, BRAC Bank is currently looking for an ambitious, smart, goal-oriented, enthusiastic individual for Technology Division -

Associate Manager - Help Desk and Regional Support

Job Location: Dhaka


  • Knowledge on latest tools, technologies and systems. In-depth understanding of enterprise level software, hardware, infrastructure and applications;
  • Must have working experience in Systems Support/Project Support functions of a large company;
  • Project/Initiative Coordination Tasks including project plans, roll-out and implementation. Maintaining relationship with stakeholders. Liaison with service delivery team, managing conflict and ensure processes and tasks are carried out efficiently;
  • Supporting cross functional activities for new applications UAT, roll-out and implementation;
  • Periodic collection of end-users’ feedback for BRAC Bank Technology services and escalate to service owners to mitigate or improve underline IT issues;
  • Have knowledge of IT Service Management, especially Incident Management, Problem Management, Change Management, Capacity Management etc., in Technology Division. Take ownership of IT Support/Service mails and trouble tickets to ensure effective resolution of end users’ IT issues;
  • Have knowledge of Bangladesh Bank ICT Policy, Audit and Compliance procedure of large commercial bank.


  • Should have a minimum of 12 years of experience in Financial Institutions with at least 6 years of experience in syndication finance;
  • Should have the necessary knowledge on ECA backed financing, Public-Private Partnership, Equity Finance, Economic Zones, Infrastructure financing, Bond issuance, Investment Banking, and Financial Modeling;
  • Should be well conversant with local and international syndication and structured financing practices;
  • Should have track records of completing syndication deals working with local and foreign financiers;    
  • Should be conversant with regulatory guidelines/policies as well as laws and practices for loan and equity financing;
  • Must be proactive, self-motivated, target-oriented and work under pressure with a deadline;
  • Should have the ability to attract capable resources and form a high performing syndication team;
  • Must have strong interpersonal communication, presentation, negotiation, and persuasion skills;
  • Must know effective written and oral communication in English and Bangla.


Only short-listed candidates will be invited for the interview as per the recruitment process.

BRAC Bank reserves the right to accept or reject any application without assigning any reason whatsoever.

If you are interested to be a part of this diversified BRAC Bank family, then please Apply Online.

BRAC Bank does not charge any fee at any stage of the recruitment process.
Please note that BRAC Bank is an equal employment organization. Any form of persuasion will disqualify the candidature.                 

Application Deadline: March 09, 2021