BRAC Bank Limited, a pioneer in SME Banking, delivers a full array of banking services to individuals as well as business entities. Our financial results along with the best credit rating and multiple best financial report awards speak of our aspiration, transparency, and teamwork towards the objectives of becoming the best bank in the country. While we thrive in present, we invest simultaneously for the future – upgraded core banking system in Finacle 10, first local bank to roll out Oracle ERP, process alignment with best practices, and many more. However, this feat of providing a comprehensive range of solutions to its millions of customers would not be possible without our diversified business model and an unmatched network of 187 Branches, 373 ATMs, 456 SME Unit Offices, 11 Regional Operations Office, 500+ Agent Banking outlets and 224 remittance delivery points.

To support its continuous business growth, BRAC Bank is currently looking for an ambitious, smart, goal-oriented, enthusiastic individual for Technology Division -

Head of Enterprise Applications Management

EMPLOYMENT TYPE Full Time
Job Location: Dhaka

KEY RESPONSIBILITIES

  • Lead, supervise and manage of application management team to ensure that IT applications are designed, build, deployed, and performing efficiently in line with the organization’s business and financial needs.
  • Overall responsible for ensuring application management and smooth operations and support (service request, technical support, incident & problem management), system availability following the agreed SLA & KPIs, and management reporting, and managing IT applications including licensing, products, services, and regulatory compliance.
  • Develop and maintain relevant performance metrics to assess the system and data integrity including release planning, execution, and quality assurance.
  • Develop and maintain strong working relationships with business stakeholders at all levels to understand their business drivers and work to deliver/promote technical solutions as appropriate.
  • Develop and drive a high-level Application management strategy that ensures high-quality support at a fast pace, as well as take a hands-on approach to implement that strategy.
  • Assist and ensure to provide best in class support services to ensure the prompt resolution of all requests in line with the Service/Operational Level Expectations.
  • Ensure change control for applications and ensure thorough System/UAT testing before a full and controlled release
  • Lead, hire, train, develop, organize and motive the enterprise systems management team.
  • Manage supplier and vendor relationships to ensure that existing applications are optimized to meet business needs.
  • Ensure compliance with controls, policies, and procedures as per auditors and monitor's recommendations.
  • Follow and establish best practices such as ISO, service management, and ITIL standards.

KEY QUALIFICATIONS

  • Bachelor of Science (B.Sc.) or Master of Science (M.Sc.) in Computer Science and Engineering (CSE) or Equivalent degree from a reputed university. Having an MBA will be added advantage.
  • Minimum 10 to 12 years of solid experience in application management/maintenance/development and team leader in a large information technology environment.
  • Experience in working in the financial or telecom industry is preferable.
  • Strong leadership and team management capability
  • Solid experience to manage, maintain and develop of applications such as Banking Applications, ERP, Mobile Apps, Document Management Systems, Loan Origination Systems, and Internet Banking applications would be required.
  • Should have hands-on experience in ISO, ITIL, Service Management, Availability, and release management.
  • Require to have sound knowledge of the application architecture, development life cycle, development languages (i.e. .Net, Java), and databases (i.e. Oracle, SQL server).
  • Able to work under pressure, problem-solving & team playing attitude.
  • Can-do attitude; proactive and passionate.
  • Good communication and interpersonal skills.

FEMALE CANDIDATES ARE HIGHLY ENCOURAGED TO APPLY

Only short-listed candidates will be invited for the interview as per the recruitment process.

BRAC Bank reserves the right to accept or reject any application without assigning any reason whatsoever.

If you are interested to be a part of this diversified BRAC Bank family, then please Apply Online.

BRAC Bank does not charge any fee at any stage of the recruitment process.

Please note that BRAC Bank is an equal employment organization. Any form of persuasion will disqualify the candidature.

Application Deadline: February 21, 2021