BRAC Bank Limited, pioneer in SME Banking, delivers a full array of banking services to individuals as well as business entities. Our financial results along with the best credit rating and multiple best financial report awards speak of our aspiration, transparency and teamwork towards the objectives of becoming the best bank in the country. While we thrive in present, we invest simultaneously for future – upgraded core banking system in Finacle 10, first local bank to roll out Oracle ERP, process alignment with best practices and many more. However, this feat of providing a comprehensive range of solutions to its millions of customers would not be possible without our diversified business model and unmatched network of 187 Branches, 373 ATMs, 456 SME Unit Offices, 11 Regional Operations Office, 369 Agent Banking outlets and 224 remittance delivery points.

To support its continuous business growth, BRAC Bank is currently looking for ambitious, smart, goal-oriented, enthusiastic individual for Operations Division:

Unit Head, New Acquisition and Maintenance, Cards Operations

Job Location: Dhaka


  • Manage the new acquisition team with all kinds of task delivery within SLA (Service Level Agreements);
  • Supervise of Merchant Payment Team to achieve the departmental as well as organizational goal;
  • Administer Credit Card Maintenance and Card personalization team so that they can ensure effective support;
  • Develop internal policy, planning, and strategic decisions and follow up the implement and review operational policies and procedures;
  • Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations;
  • Monitor and keep records for proper performance evaluation;
  • Communicate customer issues with team and devise ways of improving the customer experience, including resolving problems and complaints;
  • Manage project and drive business process reengineering initiatives.


  • Bachelor’s or Master’s degree in any discipline, preferably in Business Administration or Computer Science and Engineering, from reputed universities with satisfactory academic track record;
  • Minimum 10 years of experience in a Bank or Financial Institution preferably in Cards Operations;
  • Clear concept about Cards and Electronic Banking systems including Debit and Credit Card System, POS, NAC, ATM, CDM etc;
  • Clear Concept of payment system VISA/MC/JCB/NPSB and Bangladesh Bank regulations;
  • Analytical, leadership and decision making skills;
  • Help promote a company culture that encourages top performance and high morale;
  • Work well with seniors, peers, and juniors to determine values and mission; plan for short and long-term goals;
  • Excellent Knowledge about Microsoft Office specially in Excel, Access and Visio;
  • Excellent interpersonal skill and strong communication skills (both oral and written).


Only short-listed candidates will be invited for the interview as per recruitment process.

BRAC Bank reserves the right to accept or reject any application without assigning any reason whatsoever.

If you are interested to take this challenge, then please go to Brac Bank Ltd’s career portal and apply by creating your detailed profile.

BRAC Bank does not charge any fee at any stage of the recruitment process.

Please note that BRAC Bank is an equal employment organization. Any form of persuasion will disqualify the candidature.

Application Deadline: 30 November, 2020