Area Manager, Research & Field Operations (Project Staff)

Job Description: 

• Manage key administrative and logistical components of the project, including overseeing day-to-day operations, tour scheduling, and timely arranging necessities to deliver the best customer experience.
• Maintain close relationships with internal and external partners, local vendors, and suppliers, to ensure timely activation whenever needed & manage and maintain relationships with key stakeholders, including accommodation, travel, and service partners.
• Oversee reservation calendar updates and ensure smooth booking operations for Otithi customers & Coordinate partner payments, documentation, and service-level agreements.
•  Monitor customer feedback from booking to post-tour to identify areas for improvement.
• Collaborate with the management team to develop mitigation strategies to eliminate inefficiencies and provide feedback on upgrades or resources required.
• Develop and enforce a standard operating procedure (SOP) for a sustainable tourism business in Bangladesh that can be replicated under any governance.
• Manage the project's budget through monitoring and effective bookkeeping, as well as developing timely financial reports.
• Manage any cancellations or changes to any clients' arrangements, and support the marketing team when needed.
• Maintain up-to-date knowledge of tourism industry regulations and best practices to ensure every operation complies with legal requirements and industry standards & Souvenir arrangement and management.

Safeguarding Responsibilities:

• Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
• Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
• Follow the safeguarding reporting procedure in case any reportable incident takes place, and encourage others to do so.

Educational Requirements: Bachelor’s degree from a reputed university.

Additional Job Requirements:

• Knowledge of operational processes and logistics management.
• Understanding of Standard Operating Procedures (SOPs).
• Problem-solving and Stakeholder management skills
• Contract negotiation and management.
• Techniques for handling customer feedback, complaints and cancellations.