Vacancy: 4
- Key Points
- Competitive Salary
- Training Programs
- Modern Workspaces
- Work-Life Balance
- Collaboration and Teamwork
Job Description / Responsibility
- Respond to customer inquiries via phone, email, and chat promptly.
- Maintain accurate records of all customer interactions in the CRM system.
- Stay informed about product updates and company services.
- Guide customers through troubleshooting steps and product usage.
- Collect customer feedback and communicate it to the relevant teams.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Collaborate with internal teams to resolve escalated issues efficiently.
- Meet key performance metrics such as response time and customer satisfaction.
- Proactively identify potential customer concerns and address them early.
- Suggest improvements to the customer service process based on feedback.
- Participate in ongoing training sessions to keep skills sharp and relevant.
- Maintain a professional and positive tone in all customer communications.
- Assist in training and mentoring new members of the customer support team.
- Communicate product changes and updates to customers clearly.
- Build strong relationships with customers to encourage loyalty.
- Manage customer expectations with clear, realistic timelines for solutions.
- Track recurring issues and report them to improve the overall customer experience.
- Handle customer complaints with patience and empathy.
- Ensure customer queries are addressed accurately and in a timely manner.
Employment Status: Intern
Educational Requirements
- Skills Required: Customer Support/ Client Service, Customer Support through Phone, Strong communication skills , Fast Learner
Additional Requirements
- Age 24 to 30 years
- Both males and females are allowed to apply
Job Location: Dhaka (Nababpur)
Salary: Tk. 6000 - 8000 (Monthly)
Apply Procedure
Application Deadline : October 10, 2024 |
