Terms of Reference (ToR)
for
Hiring a Service Provider to Develop Multimedia Animation on BDRCS Feedback Channels (Feedback, Complaint, Response Mechanism)-

1. Background:

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest humanitarian network. The IFRC supports local Red Cross and Red Crescent action in more than 190 countries, bringing together 16 million volunteers for the good of humanity. The IFRC has been working with the Bangladesh Red Crescent Society (BDRCS) for several decades since the inception of the country in 1971. BDRCS and IFRC’s work includes disaster preparedness and response, community resilience, climate and environment crises, last-mile health activities (pandemic and epidemic preparedness including the community-based surveillance and dengue, cholera, heatwave responses), water sanitation and hygiene (WASH), disaster risk reduction, early warning and early action for all (EW4All), anticipatory actions, migration, population movement crisis, urban resilience, etc.

Community Engagement and Accountability (CEA) is vital for BDRCS and IFRC to ensure that humanitarian services are people-centered, transparent, and responsive. In the context of major response operations, CEA plays a crucial role in fostering trust and inclusion, particularly by amplifying local voices in planning and decision-making. Establishing strong feedback channels allows BDRCS to gather insights directly from communities, adapt programmes in real time, and enhance the impact of their interventions. By integrating systematic feedback mechanisms, BDRCS can ensure that its services meet community needs and promote dignity, participation, and accountability across all levels of operation.

With the support of the IFRC, BDRCS aims to hire a firm/service provider to develop 1 (one) story-based 2D animation to raise awareness on the BDRCS feedback channel, which focuses on the community perception and accountability through the Feedback, Complaint, Response Mechanism (FCRM). The animation aims to meet community needs and promote dignity, participation, and accountability across all levels of operation. It will also foster trust, accountability of BDRCS to the people it serves, and inclusion, allowing communities to voice their concerns and contribute to improving BDRCS’ humanitarian services.

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Submission Deadline: 27 May 2025. before 3.00 pm.