Job Description / Responsibility

Job Context

• This role requires a strong understanding of the sales process, excellent communication skills, and the ability to build and maintain relationships with clients. The successful candidate will be able to identify new business/ upsell/ cross-selling opportunities and develop strategies to increase revenue and customer retention.
• This role requires to work directly with clients to help solve their problems and ensure their satisfaction. Also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.

Job Responsibilities

• Establish clear client retention goals
• Assist customers with setting up and navigating web applications
• Promote the value of the product
• Upsell services and products with the brand image
• Promote value through customer experience
• Review customer complaints and concerns and seek to improve the customer experience
• Develop and execute strategies to meet revenue targets
• Identify new business opportunities and build relationships with potential clients
• Manage and grow existing client accounts
• Collaborate with internal teams to ensure client satisfaction
• The job will require lots of corporate client visits
• Additional responsibilities include event management, fair participation etc.