Executive - Customer Success

Key Selling Points

• Corporate sales job
• Male & Female encouraged to apply.
• Field Job
• Customer Success Management
• Key Account Management
• Public University / Private University fresh graduate candidates are encouraged to apply.

Job Context

• This role requires a strong understanding of the sales process, excellent communication skills, and the ability to build and maintain relationships with clients. The successful candidate will be able to identify new business/ upsell/ cross-selling opportunities and develop strategies to increase revenue and customer retention.
• This role requires to work directly with clients to help solve their problems and ensure their satisfaction. Also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.

Job Responsibilities

• Establish clear client retention goals
• Assist customers with setting up and navigating web applications
• Promote the value of the product
• Upsell services and products with the brand image
• Promote value through customer experience
• Review customer complaints and concerns and seek to improve the customer experience
• Develop and execute strategies to meet revenue targets
• Identify new business opportunities and build relationships with potential clients
• Manage and grow existing client accounts
• Collaborate with internal teams to ensure client satisfaction
• The job will require lots of corporate client visits
• Additional responsibilities include event management, fair participation etc.

Employment Status: Full-time

Educational Requirements

• Bachelor of Business Administration (BBA) (major in Marketing preferred)
• Graduates from other disciplines with proven expertise in corporate sales can also apply.
• Excellent communication and negotiation skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Technical skills required, as it relate to the use of the software product or service

Experience Requirements

• 1 to 2 year(s)
• The applicants should have experience in the following area(s):
  
  • Corporate Sales, Corporate Sales (B2B Business), Sales & Marketing

Additional Requirements

• Age 23 to 28 years
• Both males and females are allowed to apply
• The applicants should have experience in the following area(s): Sales & Marketing, Corporate Sales, Key Account Management, Customer Success Management, Customer Service, Customer Relationship Management.

Workplace

• Work at Office

Job Location: Dhaka

Salary

• Negotiable