Job Title: Manager, Membership & Member Services
Department: Member Service Team
Location: BASIS Secretariat
Reports To: Hashim Ahmed, Secretary, BASIS
Position Summary:
The Manager, Member Service plays a pivotal role in ensuring exceptional member experiences, fostering member engagement, and contributing to the overall success of the organization. This position requires a dynamic individual with a strong background in customer service, outstanding capacity of operational management and problem solving skills associated with the ability to lead a team effectively.
Key Responsibilities:
- Establish and maintain strong relationships with existing and potential members of the association.
- Ensure that all member interactions reflect the highest standards of professionalism and adhere to the full compliance of the organizational SOP (Standard Operating Procedure)
- Execute all required actions for the new membership application and approval procedure by adhering to set norms and to ensure online recommendation by closely coordinating with the relevant membership committee.
- Review all new membership applications carefully on the website, provide a list of recommended firms for the BASIS Executive Council's approval, and then approve the requests after getting the necessary authorization.
- Perform all forms of pertinent member services, including representative name, membership category, company type, and company name change, in response to requests from members through the designated panels.
- Facilitate and provide all forms of assistance for various committees, such as generating notices, minutes, attendance sheets, phone calls, and SMS for each meeting, as well as providing any relevent secretarial support.
- Regularly review and update member databases to ensure accuracy and completeness and share updated member databases with the Accounts Department in a timely manner.
- Respond promptly to member queries escalated from various platforms, including the BASIS Facebook Page, Groups, and online helpdesks
- Collaborate with event planning teams to ensure seamless member experiences at conferences, seminars, and webinars.
Educational Qualifications:
A university degree in English, International Relations, Mass Communications & Journalism, Public Relations, Bachelor of Business Administration, or any other social science-related discipline, or an equivalent level of experience, is a mandatory requirement for this position. Candidates with a Master's degree or an equivalent qualification in a related field will be given preferential consideration.
Qualifications:
- A minimum of 5 years of proven experience as a supervisor or manager in a customer service position .
- Outstanding written and verbal communication skills in both Bangla & English.
- Strong analytical and problem-solving skills
- The ability to maintain calm under pressure
- A thorough knowledge of the product or service the company they work for is offering
- Efficiency and organizational skills
- Ability to teach and train others
- Having member-centric mindset including understanding member needs and delivering exceptional service.
- Ability to handle member inquiries with patience and professionalism.
- Proficiency in Microsoft Office and customer service software
- Flexibility to make calls and interact with the member having no restrictions based upon roles.
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Application Instruction
Application Deadline: October 5, 2023
Applicant must enclose his/her Photographs with CV
Bangladesh Association of Software and Information Services (BASIS)
BDBL Bhaban (Level 5 - West), 12 Kawran Bazar, Dhaka -1215
Hotline: 16488
Website: www.basis.org.bd |
