Job Title:
Customer Care Representative
Position Type:
Full-time		 Job Location:
Dhaka
About AYAT Care

AYAT Care is a purpose-driven care services organization operating under the AYAT ecosystem dedicated to providing professional ethical, and compassionate caregiving solutions. AYAT Care works closely with families, patients, and caregivers to ensure quality care, dignity, and trust across all service touchpoints.

AYAT Care is supported by AYAT Education and its affiliated ventures, including AYAT Care Training Institute (ACTI), AYAT College of Nursing & Health Sciences, and other skill development and employment initiatives. Together, these ventures contribute to building a skilled care workforce and delivering reliable care services across Bangladesh.
Position Overview

AYAT Care is seeking proactive and customer-focused Customer Care Tele Sales Representatives to support client engagement service inquiries, and lead conversion. This role involves handling inbound and outbound calls, providing service information, resolving customer concerns, and ensuring a high standard of customer experience across all interactions.

The position requires strong communication skills, empathy, and the ability to work in a torget-driven, shift-based environment
Key Responsibilities
  • Handle inbound and outbound calls to engage with potential and existing clients
  • Provide clear and accurate information about AYAT Care's services, packages, and processes
  • Receive and document client and caregiver feedback, queries, and complaints
  • Convert leads into sales through effective communication and persuasion
  • Maintain and update customer inquiries and call records in the system & database
  • Follow up on customer queries and ensure timely issue resolution
  • Coordinate with internal teams to address service-related concerns
  • Ensure excellent customer service standards to enhance client satisfaction
  • Meet assigned sales and service targets
  • Perform any other tasks assigned by management related to customer care and telesales
Qualifications and Experience
  • Graduate in any discipline
  • Previous experience in customer service or tele sales will be an advantage
  • Excellent communication skills in Bengali and English
  • Ability to work under pressure and meet sales targets
  • Strong interpersonal and negotiation skills
  • Basic computer knowledge (MS Office; CRM software is a plus)
  • Willingness to work in shift-based (day/night) schedules
What We Offer
  • Competitive salary with performance-based incentives
  • Professional development and growth opportunities
  • Supportive and structured work environment
  • Opportunity to work in a mission-driven care organization

To Apply: Please send your CV and a brief cover letter by February 27, 2026, to [email protected] mentioning the position title in the subject line. Only shortlisted candidates will be contacted.

Or

Only shortlisted candidates will be contacted for further assessment.

Please Note That
  • AYAT ensures a diverse and inclusive workforce, providing equal opportunity regardless of race, age, gender, sexual orientation, HIV status, class, ethnicity, disability, location, or religion.
  • AYAT follows a strict zero-tolerance policy toward abuse of children, women, and vulnerable adults.
  • All applications will be treated with strict confidentiality.
  • AYAT does not charge any fee at any stage of the recruitment process.