BRAC Bank Limited, pioneer in SME Banking, delivers a full array of banking services to individuals as well as businesses. Our financial results along with country-best credit rating & multiple best financial report awards reflect our aspiration, transparency and teamwork. While we thrive in the present, we simultaneously invest for future – upgraded core banking system in Finacle 10, first local bank to rollout Oracle ERP, process alignment with best practices and many more. However, this feat of providing a comprehensive range of solutions to its millions of customers would not be possible without our diversified business model and unmatched network of 186 Branches, 448 ATMs, 456 SME Unit Offices, 99 Agent Banking Outlets, 11 Regional Operations Office and 224 remittance delivery points.

To support its continuous business growth, BRAC Bank is currently looking for ambitious, smart, goal-oriented, enthusiastic individuals for the following position in Technology Division:

Associate Manger / Manager, Enterprise Application Management

KEY RESPONSIBILITIES:

• Ensure smooth IT Operation (Service Request, Technical support, incident & problem management), System availability for banking domain Enterprise Application like: Cash Management, Internet Banking, Loan Application Management, Document Management Etc.
• Handle  incident management, Bug resolution, Ticket handling with ISO & ITIL standards
• Monitor support SLA, Govern IT support process and do stakeholder reporting. 
• Aligns daily activities to accomplish strategic technology and business objectives.
• Ensure periodic system health check and proper housekeeping as per Service Level Agreement (SLA) as per Standard Operating Procedure (SOP)
• Vendor communication
• Writing and modification of complex SQL procedures/queries/user defined functions/views/stored procedures
• Manage all aspects of the end to end Capacity Management & Release management process.
• Responsible for software support, defect analysis and fixation, implementation, training to user, support on live projects.
• R&D, investigation and implement prevention strategies for user identifies complaints and perform necessary actions to resolve the application problems.
• Management and stakeholder Reporting, Escalation, Attention.
• Data analyst & business intelligence reporting
• Day to day communication with vendor for support management & problem resolution
• Do necessary planning applications, infrastructure & team.
• Manage relationships and coordinate work between different teams at different locations
• Do periodic planning, proactive Risk & issue management, cross-project dependencies.

KEY QUALIFICATIONS:

• Bachelor’s degree in Computer Science or Applicable fields
• 5 to 7 years solid experience in IT Application Operation / Support in large development environment.
• Strong Knowledge in Database, SQL and custom development is must.
•  Hands on experience in COBIT, ISO , ITIL is must.
• Able to drive delivery and remove road blocker.
• Experience in Manage service vendor management will add value.
• Proven track record in manage complex and large software development program and project. Experience in handling Manage service Development will add value. 
• Strong leadership skill and stakeholder management.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Able to work under pressure, problem solving & team playing attitude

Female candidates are highly encouraged to apply.

Only short listed candidates will be called for the interview as per recruitment process.

BRAC Bank reserves the right to accept or reject any application without assigning any reason whatsoever.

If you are interested to be a part of this diversified BRAC Bank family, then please Apply Online.

BRAC Bank does not charge any fee at any stage of the recruitment process. Please note that BRAC Bank is an equal opportunity employer. Any form of persuasion will disqualify the candidature before or after the final selection.

Application Deadline: July 28, 2019