BRAC Bank Limited, pioneer in SME Banking, delivers a full array of banking services to individuals as well as businesses. Our financial results along with country-best credit rating & multiple best financial report awards reflect our aspiration, transparency and teamwork. While we thrive in the present, we simultaneously invest for future – upgraded core banking system in Finacle 10, first local bank to rollout Oracle ERP, process alignment with best practices and many more. However, this feat of providing a comprehensive range of solutions to its millions of customers would not be possible without our diversified business model and unmatched network of 186 Branches, 448 ATMs, 456 SME Unit Offices, 99 Agent Banking Outlets, 11 Regional Operations Office and 224 remittance delivery points.

To support its continuous business growth, BRAC Bank is currently looking for ambitious, smart, goal-oriented, enthusiastic individuals for the following position in Risk Management Division:

Associate Manager, Retail Collection, Risk Management Division

Employment Type: Full Time Employment
Job Location: Chattogram

KEY RESPONSIBILITIES

  • Lead the respective Collection Team & ensure maximum efficiency and productivity of team members.
  • Budget, forecast and monitor collections costs for Consumer Banking.
  • Ensure proper management of account receivables by minimizing net credit losses of current portfolio and maximizing recoveries. Applying various collections actions on consumer banking asset portfolio within budgetary limits.         
  • Implement adaptive control system into collections and develop performance and risk based collections culture.
  • Controlling forward flow rates and ensuring maximum backward flow and regularization of delinquent loans.
  • Continual testing of existing processes in order to arrive at best & cost-effective process
  • Delivering service levels within acceptable ranges including customer service, especially at early stage of delinquencies.
  • Develop and maintain incentive programs for collectors which has to be tactical and long term
  • External Recovery Agency Management. Lay down policies relating to external agency management – recruitment to termination. Remuneration/commission policies for external agencies.
  • Continuously acquire and enhance knowledge of business/product strategies, reporting tools, technical processes and advanced analytical tools/methodologies in order to provide coaching to direct reports.
  • Lead and create daily, weekly and monthly report of Retail Collections results to senior management and other stakeholders.
  • Closely monitor operational KPI's to ensure consistency in execution & trends
  • Lead automation of reports to increase productivity, efficiency and accuracy of MIS ensuring business stakeholders are minimizing time spent on repetitive or manual tasks
  • Effectively manage and prioritize multiple collections related initiatives, campaign, projects and ad-hoc reporting needs with Retail Collections.

EDUCATIONAL REQUIREMENT

  • Minimum Bachelor Degree from UGC granted university. Having additional degree in MBA/ Masters/ Professional degree in CRM will be considered as an added advantage.

JOB REQUIREMENT:

  • 3+ years of experience in Banking sector (Retail Banking- Loan & Credit Card) will be preferred including managerial experience in a high volume Collection/Recovery environment 
  • Must possess analytical skills, be data driven in decision making.
  • Must have strong interpersonal communication skills   
  • Effective written and oral communication in English.
  • Based in Chattogram City and should have considerable knowledge about the industry.

Only short listed candidates will be called for the interview as per recruitment process. BRAC Bank reserves the right to accept or reject any application without assigning any reason whatsoever.

If you are interested to be a part of this diversified BRAC Bank family, then please Apply Online through bdjobs.com.

BRAC Bank does not charge any fee at any stage of the recruitment process. Please note that BRAC Bank is an equal opportunity employer. Any form of persuasion will disqualify the candidature before or after the final selection.

FEMALE CANDIDATES ARE HIGHLY ENCOURAGED TO APPLY 

Application Deadline: June 29, 2019