BRAC Bank Limited, pioneer in SME Banking, delivers a full array of banking services to individuals as well as businesses. Our financial results along with country-best credit rating & multiple best financial report awards reflect our aspiration, transparency and teamwork. While we thrive in the present, we simultaneously invest for future – upgraded core banking system in Finacle 10, first local bank to rollout Oracle ERP, process alignment with best practices and many more. However, this feat of providing a comprehensive range of solutions to its millions of customers would not be possible without our diversified business model and unmatched network of 186 Branches, 448 ATMs, 456 SME Unit Offices, 11 Regional Operations Office and 224 remittance delivery points.

To support its continuous business growth, BRAC Bank is currently looking for ambitious, smart, goal-oriented, enthusiastic individuals for the following position in Technology Division:

Head of Technology Support, Service Desk & Access Control

KEY RESPONSIBILITIES

• Lead the Technology Support, Service Desk & Access Control Department
• Own overall operation and function of Technology Support, Technology Service Desk and Technology Access Control
• Ensure positive user experience through technology support through Service Desk team, IT Lab and IT Asset team to ensure agreed service level agreement with the business users
• Plan technology support function through proper resources considering technology and business roadmap of the organization
• Manage vendors and partners to avail different support and service related outsourced services
• Ensure all end user devices work properly as per organization’s technology strategy
• Maintain all end user devices as per organization policy and adopt to changes in policy and practices as required
• Ensure best and standard practices in all end user devices to maintain a secured and compliant environment for the Bank
• Prepare budget and manage procurement life cycle as per the roadmap for end user devices and related support
• Ensure the support and service management system and use its information to improve the technology support
• Manage enterprise software and system access by different users of the organization as per policy and practice of the bank as per agreed service level
• Manage, build and improve human resource of the team

KEY QUALIFICATIONS

• Masters / Bachelor’s degree in CS/CSE/ECE/ETE or related subject from reputed universities with satisfactory academic track record
• At least 10 years work experience in relevant field in large user environments
• Experience on setting and executing strategic plans to improve IT user experience
• Certifications on ITIL or equivalent is preferred
• Experience is establishing ISO service management standard would be added advantage
• Experienced in advanced service management system usage
• Must have Proactive, passionate and go getter attitude
• Excellent communication and interpersonal skill

Only short listed candidates will be called for the interview as per recruitment process.

BRAC Bank reserves the right to accept or reject any application without assigning any reason whatsoever.

If you are interested to be a part of this diversified BRAC Bank family, then please Apply Online through www.bdjobs.com with a recent passport size photograph and NID number (mandatory).

BRAC Bank does not charge any fee at any stage of the recruitment process. Please note that BRAC Bank is an equal opportunity employer. Any form of persuasion will disqualify the candidature before or after the final selection.

Application Deadline: June 27, 2019