BRAC Bank Limited, pioneer in SME Banking, delivers a full array of banking services to individuals as well as businesses. Our financial results along with country-best credit rating & multiple best financial report awards reflect our aspiration, transparency and teamwork. While we thrive in the present, we simultaneously invest for future – upgraded core banking system in Finacle 10, first local bank to rollout Oracle ERP, process alignment with best practices and many more. However, this feat of providing a comprehensive range of solutions to its millions of customers would not be possible without our diversified business model and unmatched network of 186 Branches, 448 ATMs, 457 SME Unit Offices, 11 Regional Operations Office and 224 remittance delivery points.

To support its continuous business growth, BRAC Bank is currently looking for ambitious, smart, goal-oriented, enthusiastic individuals for the following position in Distribution Network Division:

Officer/ Associate Manager, Customer Experience

Employment Type: Full Time Employment
Job Grade: OG I to SO
Job Location: Dhaka


  • Define and implement standards/procedures for ensuring highest customer experience.
  • Utilize alternative channel platforms in reaching out to customers to help resolve issues and provide quick response to inquiries.
  • Liaise with the production and creative departments to ensure delivery of high quality products and services.
  • Establish communication mediums through which customers can readily contact a company.
  • Oversee the restructuring of an organization into a customer-focused establishment.
  • Ensure compliance with acceptable standards of customer service.
  • Conduct studies and research to discover new techniques necessary for improving customer experience.
  • Organize training programs for Branch staff in order to update their job knowledge and enhance their skills.


  • Minimum Graduation, preferably in Business Administration/Banking and Finance/ Marketing/ Management/ Economics, from a reputed university
  • Minimum 3 years’ experience for in relevant role in hospitality and telecommunication business
  • Excellent interpersonal, negotiation and communication skill
  • Strong English communication skills (oral and written)
  • Thorough knowledge of MS Office package
  • Ability to work under stress and adaptive to changes
  • Ability to work in and contribute to team building environment


Only short listed candidates will be called for the interview as per recruitment process.

BRAC Bank reserves the right to accept or reject any application without assigning any reason whatsoever.

If you are interested to take this challenge, then please 'Apply Online' through to send your Résumé with a recent passport size photograph along with NID number (mandatory)

BRAC Bank does not charge any fee at any stage of the recruitment process.

Please note that BRAC Bank is an equal opportunity employer. Any form of persuasion will disqualify the candidature.

Application Deadline: June 08, 2019