Career Opportunity With


Alltech is a global pioneer begun in 1980 applying biochemistry and fermentation technology to improve nutrition in the animal feed industry. Alltech has research facilities in the United States, Canada, Ireland and China, and has more than 75 manufacturing plants around the globe. The demand for natural, high performing products that provide sustainable economic return to livestock production is increasing rapidly, and Alltech is leading the way, working together with its customers. Alltech is now operating in 130 countries to provide immediate solution to the industry.  Alltech’s rapid growth provides an opportunity for its Bangladesh office operating since 2003 for the following position-

Customer Service Executive

No. of Vacancy: 01

Job Location: Uttara, Dhaka


  • Receive processes and verify the accuracy of orders from customers by utilizing the organization’s internal CRM/mainframe systems and customer purchase orders.
  • Process orders on time with zero defect entries.
  • Initiate required action for responding to customer service requests for order changes, including the maintenance of order/customer information files and communicate changes to the appropriate personnel/departments.
  • Communicate clearly through e-mail and keep data.
  • Ensure and provide quality service to customers through on-time, clear communication, NCR closure follow-up, order follow-ups and dispatch confirmations, if any. Attend customer calls, take feedback to improve and keep data.
  • Receive inquiries from and/or contact the organization’s branch/regional offices to resolve a variety of order-related issues.
  • Process branch orders.
  • Interact with the inventory department to ensure stock maintenance.
  • Communicate data intra-departmentally and raise alarm in case of issue and support.
  • Access the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.
  • AX ERP system learning.
  • Prepare quotations.
  • Work on tenders.
  • Maintain sales records and prepare monthly reports.
  • Perform assigned system maintenance to various electronic order files.
  • Participate and provide expertise as a member of the customer service’s departmental team. Develop team objectives and recommend changes to existing methods and systems to increase accuracy.
  • Any other assignment given by management from time to time.
  • Work as a sales coordinator.


  • Take care of orders.
  • Ensure that price, quantity and other details are verified and liaise with finance to get approvals.
  • Liaise with customers and salespeople on the update of orders.
  • Follow up with the logistic team to ensure timely delivery to the customers.
  • Generate sales reports every day.
  • Update customers on orders.
  • Track work using Excel and have timely communication with the concerned persons.


  • Good communication skills.
  • Good knowledge of Excel and Word.
  • Ability to create an analysis report.
  • Ability to work under pressure/stress.
  • Previous experience working on tenders an advantage.


  • Age group: 23–35 years.
  • Experience: 3–4 years or more
  • Qualification: BBA/MBA with Supply Chain Management background (SCM) or any graduate having relevant experience.
  • Languages: Candidate must be fluent in English


Please visit for more information about Alltech.

Application deadline: 20th January 2020