Vacancy: N/A

Job Context
Air China, the flag carrier of China, has started operations in Bangladesh, enhancing connectivity between the two countries. The airline is now hiring for various positions, offering opportunities to join a leading global airline, contributing to its growth and operations in  Bangladesh.

Job Responsibilities

• Assisting customers with ticketing, reservations, and inquiries.
• Make new reservations and changes to existing reservations, quoting the correct fares and rules of carriage Issuance and re-issuance of tickets.
• Handling and resolving customer complaints.
• Navigating customers through the website to find information or complete a transaction amend online bookings.
• Ensuring excellent customer service and satisfactions.
• Make outbound calls to customers to provide information as and when it is required.
• Coordinate with airlines, hotels, and other travel partners to secure reservations and resolve customer issues.
• Stay informed about industry trends, travel regulations, and company policies to provide the most current information to customers.

Workplace

• Work at office

Educational Requirements

• Bachelor of Business Administration or Similar

Additional Requirements

• Age Min 25 years

Job Location: Dhaka

Compensation & Other Benefits

• Performance Bonus
• Festival Bonus: 2

Experience Requirements

• Min 3 year(s)
• Travel sky will be more appreciated with work experience
• The applicants should have experience in the following business area(s): Airline, Travel  Agency, Multinational Companies.
• Experience in airlines operating flight to Chinese destination will be given preference.