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ActionAid Bangladesh is looking for suitable candidate for the following position:

Associate Officer

Sustainable Solutions and Protection for the Rohingya Community in Camps (Funded by UNHCR)
Location of posting
Camp - Ukhia or Teknaf, Cox’s bazar
Types of contract
Fixed term contract Duration of Contract : Up to 31 December 2024 (if not extended)
Number of Position
Salary and benefits
Monthly Gross Salary will be BDT. 55,634with other admissible benefits such as mobile & internet allowance, medical benefit, group life insurance etc

Job Summary
An Associate Officer (COMs & Religious Engagement/Community Group/Community Center & Information Service Center) is responsible for building capacity and supervision, preparing work plan, and mobilization at the Camp level, and supporting to implementation of the camp level activities to achieve the targets with quality by activity monitoring.
Facilitation of different training sessions and support Officer – COMs/ CG/ CC&ISC to address complaints/feedback, information service, PSN identification, rules and regulations, and code of conduct by the volunteers in a timely, responsible, and professional manner. Morning sessions with the volunteers/targeted participants and weekly meeting/debriefing, monthly meeting, project planning meeting, experience sharing, learning, reporting and documentation, and morale-building is also one of the major responsibilities of the position.

Key responsibilities include (not limited to)

Supervision of volunteers, organization of work plans, and mobilization at the Camp level

  • Support to Officer - COMs/CG/CC&ISC to supervise and guide the volunteers in their duties and activities, monitor and evaluate the volunteers’ individual performance.
  • Participate regularly in the volunteers’ activities (such as home visits, dissemination information service, non-center-based activities, case referrals, and awareness-raising) and religious leader (Imam and women religious teacher) to deepen his/her understanding of the work of volunteers, impact, challenges, areas for improvement.
  • Facilitate Center and Non-conter-based activities.
  • Participate in focus group discussions to collect baseline data, build rapport with the community, and obtain information to implement/improve the volunteers’ activities and religious leader (Imam and women religious teacher).
  • Support to Officer - COMs/CG/CC&ISC to organize and/or participate in focus group discussions to collect baseline data, build rapport with the community, and obtain information to implement/improve the volunteers' activities.
  • Together with the Officer - COMs/CG/CC&ISC, design, coordinate, and organize daily and weekly schedules of the volunteers based on the context of the camp and mobilize the volunteers’ team for community engagement and related activities.
    Support volunteers in community-led initiatives/projects and community-level awareness sessions/training, community-led discussion.
  • Support to Officer - COMs/CG/CC&ISC to address complaints, conflict in the workplace, misconduct, and violations of the rules and regulations or code of conduct by the volunteers in a timely, responsible, and professional manner and in accordance with the operational standards.
  • Facilitate arranging meetings with visitors, representatives from the government, and local and international organizations.

Case referral and management

  • Assist in accurate documentation and keep timely records of cases, actions taken, outcome, and case status according to the agreed format and presentation style.

Administrative support

  • Work under the guidance of Officer- - COMs/CG/CC&ISC to implement the plan for material and logistical needs of the program.
  • Provide frontline support to volunteers in relation to the distribution of material (for instance, forms, vests, stationery), administrative (i.e. issuance of ID card, attendance record keeping and filing, payment of support cost, approval of sick/business leave) as per the guidance of UNHCR.
  • Provide support to logistical needs (arrange training venue, lunches, breaks, and other amenities) to enable volunteers to perform their work efficiently.

Recruitment and profiling

  • Provide regular feedback to Officer- - COMs/CG/CC&ISC on the status of the volunteers and relevant changes in the volunteers’ composition in the camp.
  • Assist team to ensure target for AGD – age, gender, diversity representation in volunteers’ team.
  • Select Imam/Religious leader, and Female Religious Teacher – FRT through consultation process. Assist in maintaining database of them (date of selection, profiles, session, training attendance) in the respective location of responsibility.
  • Assist in maintaining database of volunteers (date of recruitment, profiles, training attendance) in the respective location of responsibility.
  • Support formation of CG – male, female, boys’ and girls’ group. Mobilize community and increase volunteers’ members in group, promote women leadership and community engagement. Profile their information.

Weekly debriefing, experience sharing, learning, morale building, reporting.

  • Support in maintaining communication with the volunteers on a regular basis to understand the problems and challenges they face in their work, and together with the team, identify and implement creative solutions.
  • To provide daily update and review past week’s work/activities.
  • Assist in identifying good practices, promote and recognize outstanding work performance or contribution from volunteers’ team members and religious leader (Imam and women religious teacher).
  • Report preparation and submission: Prepare weekly, monthly, quarterly, half-yearly and annual report as per office instruction and guidance.

Associate Officer will report to Officer of this project

Required Educational Qualification and Experience

  • University degree in Social Science, Disaster Management, or relevant disciplines (flexible in terms of person having working experience in Rohingya Response).
  • At least 1 year of experience in humanitarian and/or development organizations with significant experience in camp management and/or delivering emergency programs in camp setting.
  • Experience in working with marginalized/vulnerable groups.

Technical Skills

  • Proficiency in the local language will be an advantage.
  • Understanding of the concepts of humanitarian codes and standards such as SPHERE, IASC Gender Guidelines, HAP etc.
  • Experience working in emergency responses targeting vulnerable people.
  • Able to take decisions in a timely manner, prioritize and multi-task seamlessly.
  • Orientation to gender sensitivity.
  • Ability to work under extreme pressure and meet deadlines.
  • Team player with strong experience in multi-cultural and multi-ethnic environments.
  • Proficient with MS office suite, KOBO collect, SPSS

Application instructions
Only those who meet the above requirements are requested to apply following these instructions:

  • Last date of application is 25 May 2024.
  • Please click here to submit your application.


 ActionAid Bangladesh aims to attract and select a diverse workforce ensuring equal opportunity to everyone, irrespective of race, age, gender, sexual orientation, HIV status, class, ethnicity, disability, location and religion. Any personal persuasion/phone-call will result in disqualification of candidature.

ActionAid Bangladesh has a non-negotiable policy of ZERO TOLERANCE towards child abuse, exploitation and child labor and expects all employees to abide by the Child Protection Policy of ActionAid Bangladesh.
N.B: There is no cost involved with applying for positions with ActionAid Bangladesh. Any solicitation of job application costs should be regarded as fraudulent.
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