ActionAid Bangladesh is looking for suitable candidates for the following position:

Child Protection Case Management Supervisor

Job Summary

The Child Protection Case Management Supervisor is responsible for overseeing the delivery and quality of child protection case management services. The position ensures that CP cases are managed in a child-centered, rights-based, and ethical manner, while providing direct supervision, mentoring, and technical support to CP Case Workers.

Key responsibilities include (not limited to):

Child Protection Case Management:

• Oversee day-to-day CP case management activities, including identification, assessment, case planning, referrals, follow-up, and case closure.
• Ensure cases are managed in line with inter-agency CP Case Management Guidelines and national child protection frameworks.
• Support case workers in managing complex, high-risk, or sensitive cases, including abuse, neglect, exploitation, child labor, and child marriage.
• Ensure Best Interest Procedures (BIP) are applied where required.
• Participate in case conferences and provide case-level technical guidance.  
  

Supervision and Team Management:

• Provide direct supervision to CP Case Workers through regular case reviews, field mentoring, and coaching.
• Conduct individual and group supervision sessions, including technical and supportive supervision.
• Review case files regularly to ensure accuracy, completeness, and quality.
• Identify capacity gaps and recommend training or coaching support.

Documentation and Information Management:

• Ensure proper, confidential, and ethical documentation of all CP cases.
• Support and monitor use of CPIMS+ or other approved case management tools.
• Ensure safe storage, controlled access, and responsible sharing of child protection information.
• Maintain updated case tracking and referral records.

Referral Pathways and Coordination:

• Facilitate referrals and follow-up with GBV, Health, MHPSS, Education, Legal Aid, and other relevant services.
• Maintain functional referral pathways and coordination at field level.
• Coordinate with community volunteers and focal points for safe identification and follow-up of cases.

Capacity Building and Quality Assurance:

• Support onboarding and orientation of new CP Case Workers.
• Facilitate on-the-job learning, refresher sessions, and practical guidance on CP case management.
• Contribute to quality assurance processes, including internal reviews and supervision checklists.
• Promote adherence to child safeguarding, PSEA, and Code of Conduct standards.            

Reporting and Compliance:

• Prepare and submit regular case management updates to the CP Coordinator.
• Contribute inputs to donor reports, situation reports, and internal documentation.
• Support audits, monitoring visits, and evaluations related to CP response services.

   
Safeguarding, Security, and Staff Wellbeing:

• Ensure safeguarding and child protection policies are followed at all times.
• Report and respond appropriately to safeguarding concerns in line with organizational protocols.
• Support staff wellbeing through debriefing and stress management practices.
• Comply with ActionAid security protocols and promote a safe working environment.

Required Educational Qualification and Experience

Experience:

• Minimum 2-3 years of experience in child protection case management.
• At least 1 years of experience supervising case workers or field teams.
• Experience working in humanitarian or refugee contexts preferred.

Education:

• Bachelor’s degree in Social Work, Psychology, Sociology, Child Development, or related field (Master’s degree preferred).

Required Competencies

• Accountability and integrity
• Respect for diversity and inclusion
• Strong teamwork and communication
• Commitment to child rights and safeguarding
• Ability to work under pressure and manage multiple priorities        

Technical Skills

• Strong knowledge of CP Case Management Guidelines and Child Protection Minimum Standards.
• Experience with CPIMS+ and safe information management.
• Strong supervision, mentoring, and case analysis skills.
• Ability to handle sensitive cases with professionalism and empathy.

Relationships

• S/he will report to the coordinator – Child Protection (Response & Prevention). S/he will work as a team member in this project.

Application instructions

Only those who meet the above requirements are requested to apply following these instructions:

• Last date of application is 29 December 2025. Due to emergency, recruitment will be on rolling. Candidates are requested to apply early before deadline
• Please click here to submit your application.  (ActionAid only received applications through this online recruitment module)

ActionAid Bangladesh has a non-negotiable policy of ZERO TOLERANCE towards Sexual Harassment, Exploitation and Abuse (SHEA), Child Protection Policy and other relevant safeguarding policies and expects all employees to abide by the Safeguarding Policies and Code of Conduct of ActionAid Bangladesh.

N.B: There is no cost involved with applying for positions at ActionAid Bangladesh. Any solicitation of funds/money from a job applicant should be regarded as fraudulent.